Only batches the early batches shipped before May. The laptops shipped past May already have the Keyboard Deflection Kits built in.
Has anyone received an email about their Keyboard Deflection Kit shipping that did not put in the shipping information? I saw the form said it would use the default shipping address so I just submitted the form with the last section blank. I am yet to receive an email about them receiving my request or shipping the Keyboard Deflection Kit.
Batch 1 here, I applied for the kit almost immediately when the email arrived and just received an āOrder Confirmationā email from them a few hours ago, so it should be shipping for me soon.
I also applied ror the kit the moment I received the email, but am yet to receive any order confirmation. Iām not sure why this is the case, but I do recall leaving the last page asking for a shipping address blank.
Did everyone who filled the form for the deflection kit receive a confirmation email? I didnāt receive it, which means somehow my request wasnāt submitted.
I left it blank too since it said that it can be left so if the address is the same.
Just received my Keyboard Deflection kit order confirmation. Not sure what took so long.
I sent my order in for the deflection kit on the day the email was sent and still have had no confirmation of order or anything, I sent off the form again a few days ago and still nothing. Is anyone else waiting for a reponse from framework to their order form?
I filled out the order form when the email came in, and received an order confirmation last Thursday (September 19), along with a shipping notice at the same time. The kit arrived today and was easy enough to install, although itās not super obvious which pad goes where from the official installation guide. Iād like to see the overview picture laid out by the order in which the pads are installed, to make it easier to lay them out myself.
That said, installation was easy enough and deflection is now much better.
Worst case scenario, maybe contact Framework Support and ask then to see if you can get shipped a deflection kit.
I would probably wait until the end of this week to see if you get a order confirmed notification.
You will not receive a response after filling out the form however, you will receive an email when your keyboard deflection kit is shipping out.
Iām in the same boat:
I was a little later in putting mine in. I think I submitted the form on 9/3 or 9/4. I did file a support ticket asking about the āblank address areaā since right as I clicked submit I noticed the Palo Alto city in grey, but sounds like UI artifact or similar.
sounds like maybe some are still going out, so guess I will keep a look out stillā¦
Thats not correct. Mine is Batch 20 shipped in June and it also didnāt have the Foam Pads
This is from the email that Framework sent about the Framework 16 Keyboard Deflection Kit
This means that most of the laptops made past May already got foam pads, your laptop might just have been an exception or it may have been produced before May.
Not every batch is guaranteed to come with all the same accessories
My FW16 is from Batch 13. Iāve checked the innards, no spacers.
Cheers
Have all the ordered kits been sent out already, or is there still some backlog? I see some people having already received their kits almost 2 weeks ago by now, and I havenāt gotten anything yet (I am in Germany, for context), neither the kit itself, nor a shipping notification e-mail. I have filled out the order form shortly after having received the e-mail on August 27th.
Sorry, Iām not a Framework employee and that isnāt something I can comment on. You should try reaching out to support to inquire about this.
Okay, I will do so.
My order has been shipped out at least.
Unfortunately I have absolutely no clue what USPS is doing. My package arrived at one of their distribution centers which is only a few hours away from my location. Somehow, they decided to ship it to an even further location and my package is delayed. Been waiting two weeks for this package and itās just been hopping around like USPS is playing a hot potato.
