Will not turn on / boot up. Power button does not light up when pressed.
Laptop had just finished converting a large Zoom meeting into a recorded file. Was hot when last closed and put to sleep. Was not turned off. Was put in a cloth laptop sleeve and then into backpack for approximately an hour.
Felt hot when removed from cover and did not cool down for hours afterwards.
Screen is blank. Laptop does not turn on when power button pressed, regardless of whether charger is plugged in or not and regardless of which charging port it is plugged into.
When charger plugged in, LED turns orange.
Held power button down for 30 seconds, did not do anything.
Pulled off cover - there is a flashing light on the left hand side only. Light stops flashing when Chassis Intrusion Switch manually closed with finger. This light continues to flash constantly - it does not turn off.
Internals look OK - no dust build up or obvious signs of failure.
12th Gen intel core. Windows 10? Can’t start to check.
Are you running Windows? Are you sure that nothing woke the machine while it was suspended?
This is why I asked. Normally a computer that is suspended will cool down. Especially over the course of hours.
My guess is that your computer woke while in the cloth sleeve in a backpack for an hour. Something woke the laptop, where it simply could not vent heat away from components. Things got heat soaked, things broke.
I would contact Framework support. You will most likely need parts.
Work with support to try and figure out what is going on. If something on the mainboard went out, a new mainboard would have to be installed.
Suggest leaving it plugged into a 60w or less charger to get the battery to gain some charge. It likely completely discharged when it was in the bag trying to do whatever it was. Normally there is a thermal cutoff to try and prevent this from happening, however being as it was nestled in a sleeve and in a backpack there was not as much heat conduction away from the machine.
If you have a 15-30W charger you might try that to get the battery to get some charge into it. If a low level component like the battery charge circuitry went out though then it may not come alive at all. It may be possible to try resetting the mainboard and trying to put it in a standalone state to see if it can at least be powered by USBC without a battery if that is where the hangup is. Again, support is going to be the best source to help figure this out.
Fortunately you said that the orange light does come on when a charger is plugged in so there is hope there. You may need to hold down the power button for 30 seconds, disconnect the power for about a minute, then plug the power back in and try to power it back on again in an effort to reset the embedded controller (EC) if it got in a stuck state and is preventing the system from coming on. There should be some diagnostic lights that will flash on initial power on that should help identify which component(s) are failing the Power On Self Test (POST).
In the future, the best thing to use is hibernation from Windows instead of sleep. It fully shuts down the laptop and will not wake unexpectedly. The resume time is literally seconds longer than if you had put it to sleep and it does not trickle the battery away like it does when it is sleeping.
