I also bought my Framework for intermittent use for video and audio calibration and hobbies where I may be outdoors or away from AC. I typically only use the laptop for 30 minutes at a time with several weeks between. Every single time I’ve gone to use it, it will not boot without plugging in to AC even if the internal battery is 60%+. When I get into Windows, the time is off and it won’t connect to the internet until I manually set the time (Windows 11 won’t auto sync if the time is too far off). It is infuriating and completely unusable for me.
I bought this laptop because I wanted to support what the company is trying to do but this is the behavior expected of an extremely old computer with a dead cmos battery and should not be the behavior of a brand new expensive laptop that has only seen a handful of hours of use total.
I have Lenovo and Apple MacBook, even cheap Chromebook that can go unused for months and boot up just fine without AC for a quick task.
I have been on 3.07 since 5/1 and no improvement. Is there a real fix coming?
I did. Support just replied and advised to charge for 24 hours and reset RTC - same as posted here in the forum. My support ticket as stated is that after some period without use, frame work laptop will not boot unless I plug in AC - even if there is plenty of juice in the battery. Support replying to tell me the fix is charging for 24 hours and resetting RTC is obvious that that are missing the point of the ticket entirely. I do not want to have to charge for 24 hours every time I want to use my laptop. There is 60% battery power or more in the main battery - it should boot up and just work. If I needed to be tethered to a wall, I would buy a desktop OR if I am out camping away from an outlet, I want to be able to power on my laptop for quick 10 minutes of use, I shouldn’t have to connect AC first.
I don’t need to reset the RTC as it is now. I have to connect AC power. I want a solution that doesn’t require me to connect AC power each time I go to use the laptop even though the main battery has plenty of remaining power (and also require manual setting of clock).
I don’t understand what the reset is supposed to solve as it doesn’t fix the issue of requiring the AC again in the next 2-3 weeks.
Support asked me to perform several troubleshooting steps, then offered to swap my main board but then after additional prodding, admitted the issue will not go away even with a new main board. They stated “This has not been an issue for the majority of customers” which means this has been an issue for at least SOME customers. I strongly encourage everyone in this thread to open a ticket letting them know you do not agree.
Does anyone else feel like framework has been evasive in admitting this is a design flaw? It took several back and forths with support before they finally admitted that there is no hardware OR software fix planned.
This is the exact issue. Is there unusually high idle drain from the main board that made framework choose this rather than a traditional multi-year design that other computer makers use? I don’t understand why they won’t admit this is a problem.
Compare to a 12 year old ThinkPad and it’s pretty embarrassing.
I don’t want to take away from this. I wanted this to be a machine I keep for a really long time and support the framework mission of transparency and repairability. The build quality is great but my experience with CMOS and laptop clock batteries has been that it’s so rare that I have to replace them that I just can’t understand what is going on here. I’ve never had to manually set time on any tech I’ve ever owned as much as I have had to on the framework laptop. It’s just a super poor user experience so much so that I don’t even want to use the machine anymore.
The transparency… Or lack there of is the biggest concern I have given how framework started.
I think most people won’t find the RTC thread by searching and instead will find this one when searching for the symptoms of the framework laptop not powering up unless it is connected to AC power. Since the discussion is continuing in the other thread, I thought we probably need to link to it again:
I had an unusual issue that occurred with my Framework laptop.
I have not used my Framework laptop for almost a month. Last night I decided I wanted to charge the battery the format a external drive to use as I want to dual boot with Windows and Linux with the laptop. I connected the power supply and noticed immediately the battery charge light didn’t turn on. So I attempted to turn on the laptop and nothing, not even the power light on the finger print reader/power button came on.
I removed the modules except for 1 and nothing… Tried connecting the adapter directly to the port and nothing. Next I thought it was the battery so I took the keyboard off but also check the connection on it and it was good. Disconnected the battery and reconnected the power and nothing. So I look at the CMOS battery thinking it could have gone bad and I need a replacement but then I saw it said rechargeable. I decided to take the CMOS battery out and waited 10 seconds to take a gamble and see if the CMOS needed to clear.
Put the CMOS battery back in and connected power back and the charge light came back on and I can turn on the laptop but it take a little for POST to kick in but it is working now.
I just found it odd. Could the reason be is because I had it not used it for so long and the CMOS battery needed to be recharged and/or reset by removing it?
This CMOS battery pull is required in the case where the Intel processor is in that ‘stuck’ state, caused by low CMOS battery voltage…if I’m not mistaken.
In some cases, the processor doesn’t get into a stuck state, and the CMOS battery pull is not required. Just need to plug in the USB-PD.
Current known workaround to avoid either cases all together is to make sure that you:
Charge the CMOS battery fully to start with, by having the laptop plugged in for 24-hours. AND
Plug in the laptop at least once a week, for 8 hours.
I also wanted to add to this. The reason the laptop takes more time than usual to load on first boot after reseating the RTC battery is that it has to retrain the RAM. This also happens on desktops when changing RAM, or I believe when clearing CMOS on those as well, and will take longer the higher RAM capacity is in the system.
Below is someone’s blog about this issue. Thanks, someone! I plan to use this page as a secondary reference source (it’s like a second option, not a primary source) for this topic on the Framework Wikipedia.
Yeah, I agree! In the case of the Framework, while many things happen in this community forum or outside the community every day, it’s important for someone or a web media to write an article about a specific topic as a second opinion. Wikipedia encourages adding a secondary source to the content on the page. Adding only a primary source (= article by Framework) is not enough.
I actually already added the blog page above to the Wikipedia page.
I quoted your post with the review link in another thread with a call to action. I believe the issue has been summarized quite well in that thread, and it’s the thread that @nrp has already responded to before Framework, and their support team started ignoring the issue.
My wording definitely wasn’t the best. To clarify, the message I was trying to get out was more along the lines of “For those that want to continue expressing their dissatisfaction with the way Framework, as a company, is handling their own proposed resolutions to the issue that several users are claiming to have, here are some options to continue bringing this to their attention through multiple avenues.”
That just wouldn’t roll off the tongue though, so I decided to simplify my argument. A little too much apparently.
I really think Framework, in good conscience, has a responsibility to include some kind of note on the 11th gen product info / sales page with specific mention of this issue / behaviour / characteristic / flaw…
Forum posts / replies / blogs…while fairly ‘official’ isn’t the usual pre-sale product info gathering channel.
This is what we aren’t sure about since the dialog seems to be rather one-sided since the last time we heard from @nrp. I haven’t gotten any more responses to my support ticket (previously they were replying a couple times per day) so we aren’t sure what is going on. Are they discussing options internally? Are they preparing to share more info on a plan? Are they investigating how to fix? Without any feedback it feels like they are just ignoring entirely and hope folks sell their machines and stop discussing it here so the internet forgets
