Twice this week I’ve lost both rear USB-C ports. Lost as in no response when anything was plugged in
I resolved the issue the first time by reinstalling the latest FW Desktop drivers. The second time I wasn’t so lucky; reinstallation didn’t work
They are both working again, now. I’ve reinstalled the FW Desktop driver once, the chipset driver seperatley again, and, while rebooting, the weekly beta channel Win 11 drop installed (26220.7344)
Dropping this into the chat just in case others see the same issue
Ok, third time. Rather annoying. Is anyone else finding their rear USB-C ports fail under Windows 11?
I’ve attempted to get them to work by reinstalling the driver pack. Three attempts without success.
Is there a verbose switch for the driver installation package that will pipe the outcome (success, failure, error message) of the installation to the screen?
It’s difficult to isolate drivers from the Framework package. In addition to the chipset there are crosecbus and storage drivers which are part of the mix
I have the AMD Adrenalin drivers installed but will uninstall that entire package now and rely entirely on Framework’s drivers
There is one additional thing I’ve noted. I use a Shokz dongle and headphones. After a while I hear very load static and have to remove and replace this dongle. I thought the dongle might be faulty so have purchased and replaced the old with new. Same issue. So far I cannot recreate this issue when using the front USB port
This sounds like the USB C power issue that I have seen and documented in the BIOS 3.04 thread. Basically the device bugs out when it failed to get enough power from the rear USB C ports.
I mean the device will start malfunctioning first (in my case my HDD making scratching sounds) then fully cut off. The devices will disappear from the OS. The only way to bring them back is to unplug and reconnect them.
That’s slightly different to my experience. Firstly, disconnecting and reconnecting will not bring the devices back. Secondly, I don’t get the “scratching” sound nor any prewarning that the devices will drop.
That said, both ports do drop from the OS as I’ve noted in the Device Manager screenshots. And I can’t get them back easiy. Disconnecting and reconnecting doesn’t help nor does rebooting. Reinstalling drivers seems to bring them back sometimes. Reinstalling the BIOS also sometimes works.
Edit: Just because I see somewhat different behaviours does not mean that you are on the wrong track re power @sun. The Framework Desktop is a desktop but Strix Halo is mobile (as @rjonessuggests) so all ‘mobile’ related assumptions are worth checking to ensure they are applicable to ‘always plugged in’ reality.
I was referring to your headphones having loud static.
Yes I agree. BTW in my case I was comparing to my Lenovo Thinkpad T14 laptop with AMD Ryzen AI 350 apu which is as close as you can get for a non strix halo cpu.
I’m not sure if the issue was Framework USB-C or Shokz bluetooth dongle related. I have a new Shokz dongle and so far (although with extensive testing) I haven’t seen the static issue resurface
