Hi folks, I am wondering if anyone has any advice for dealing with the Framework warranty team. My new Framework 13 laptop developed lines and artifacts on the display less than a week after I got it. The warranty team asked me to try some DIY repairs. When that didn’t work, they asked me to send…

uppp, I see a crack, think this was from physical damage as well. [image]

[image] jschievink: I have noticed that my screen is visibly warped (when the display is off, my reflection looks a bit like those “warping mirrors” that stretch or shrink you). It’s not much of an issue while I’m using it, and it isn’t damaged (yet), but it sounds like inappropriate mounting of…

It’s kind of disappointing how fragile our electronics gets. They were touted as indestructible, nearly, with solid state technology featuring no moving parts, and yet here we are. I also have a great record of doing that -- accidentally plugged in a “wrong” thing, fried the entire motherboard. $40…

Is it at all possible there could be a foreign object, maybe a stray piece of metal or something from manufacturing trapped behind the screen, that eventually cracked it from normal usage of opening and closing the screen? Everyone here keeps responding that it is a crack and should not be covered,…

there are marks of something scratching the bezel, right around the “line” where the display seem to be impacted. I will investigate that. It seems like a sharp object, possibly a pen of some sort, scribbling around and accidentally slided on top of the display.

[image] Scott_H: Does the 13th gen come with the CNC case? Yes. 12th gen and forward. [image] Explainer: Lid rigidity, hinge force, the CNC Top Cover, and the new 4.0kg Hinge Kit Framework Laptop 13 We recently announced a full CNC version of the Top Cov…

I also agree that this unfortunately looks like a crack caused by an object pinched between the screen and the keyboard area. This is a very common cause of such problems, the torque when closing the lid is higher than expected due to the lever effect and a screen is kinda fragile. I can believe th…

As an ex-genius at Apple, the amount of times i’ve seen this kind of damage is nutty. Usually its a result of the lid being closed on something and most definitely falls outside the scope of warranty. The screen has different layers so even if the outside is not cracked, if the LCD underneath suffer…

I’d be interested to see what it looks like with the bezel removed. Maybe it’s more obvious right at the edge.

After a few rounds with Framework support, they’ve stood their ground that this is damage that I caused. Thanks everyone for making me less frustrated/surprised about that, even if I’m still unsure of how it came to be. I am strongly considering returning the machine, which I can still do for a fe…

Maddening run-around on a warranty claim for a defective display

Community Support

MJ1 July 30, 2023, 3:46pm 22

Yes. 12th gen and forward.

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Maddening run-around on a warranty claim for a defective display

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