My framework 16 keeps black screening and wont work until hard reset

my operating system is windows 11 pro
my specs are as followed
Batch 20 of Framework Laptop 16 (AMD Ryzen™ 7040 Series)
with the gpu
this has been happening randomly to me where whenever i join a discord vc or leave my screen goes fully black and i lose audio i have no idea what causes this can anyone help

I am also having this issue. I opened a ticket with support yesterday 7/15/24, I have tried hard restarting but that still does not fix the issue. I do not know what to do next.