I want to publicly acknowledge that support timelines are getting a bit longer and we’re doing what we can to stay on top of the volume. Support demand has spiked significantly and we’re prioritizing incoming tickets by severity and in the order they were received. The holiday season has piqued interest in Framework and the Framework Laptop, which is awesome, and we’re scaling our support infrastructure as we speak to meet the increased demand for assistance. I am personally training our incoming support staff this week and they will be in the queues answering your inquiries soon. Right now, there’s only a few of us answering your tickets regularly so you’re probably familiar with our handles. If Twist answered your ticket, that was me. In a startup, we all roll up our sleeves to get the job done.
Thank you for your continued support and patience as we scale to meet and hopefully exceed your expectations of a global support team.