Payment and shipping to UK

General Topics
1

Hi everyone,

Can someone who has recent experience with the following scenario, please answer me a couple of questions ?

  • you’re resident in the UK and have received a pre-order delivery for a Framework laptop to your UK address;

  • you paid for the order using a Visa credit card.

My questions are:

  1. Given the Framework website/store is located in the USA and sets pricing in sterling, were there any foreign currency transaction costs against either the deposit payment, or for the final shipped order ?

  2. Many companies here in the UK will often require a first order with them to be shipped to your UK address (to verify the payment card owner’s address). Given the deposit payment should prove this verification, can the shipped order be collected from a local courier collection point ?

Many thanks for this; an order is imminent !

2
  1. No
  2. No. Due to being away from home, I tried to send to a pick up point, but was told a residential address was required. I had to send to a friend’s address. They’re fulfilled by FedEx, who support Delivery Manager, but only within US (afaict)
1 Like
3

Hi I’m in the UK.

No extra fees and it will be delivered to your address, but the courier can make exceptions although they don’t have to and are unlikely to agree. In my case it does happen as I live well of grid and sometime I can arrange to meet the courier or pick it up.

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4

Thank you both for those encouraging replies. I’ve no direct experience of using FedEx, but I have read horror stories.

5

My situation is off grid down a stony private track ~ have difficulties with every courier FedEx UPS but none are particularly worse ~ well DPD are arguably worse.

My problem when they refuse to call when I could me them on the public tarmac road, but they have their bosses and orders to conform too. Who am I ~ just another consumer who wants what they want.

So all the problems are down to me

:om:

Let us know how you get on and how happy you are with the delivery and maybe the product.

All the best

6

I certainly intend to provide feedback on the product. I have several friends who are desperately keen to see what’s delivered and what I build from it. Sadly, not keen enough to purchase their own Framework.

Yet. :grinning:

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7

I wanted a quick involvement with Framework so bought a pre-build. 32 months later 4 to 5 hours a day, some times 10 and no problems. Win 10 to Win 11, dual boot with Ubuntu 24.04 on a 512GB Nvme 16GB Ram.

All good, but when it arrived it had a German keyboard. The UK replacement was dropped off at a neighbours, I think mistakenly, and then I had to go to the nearest drop off point to RMA the German one .

8

I’m also in the UK, and I paid with a Visa credit card. I did notice that, even though the prices were in pounds, my bank charged me a small foreign transaction fee for the initial deposit and the final payment. It wasn’t much, but definitely check with your bank to see if they do that. As for shipping, I found out that since it was my first order, they delivered it to my billing address to verify it. However, I called their support and asked if I could pick it up from a local courier point instead, and they were really helpful about it

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9

I use the Co-op bank with VISA and no transaction charge. That was Feb 2022

10

Thanks Mike. How long ago was this ?

I’ve looked through all of the current credit cards I might be able to use and none seem to offer a foreign transaction charge of 0%. My current Visa card is 2.95%. That’s payabe on both the deposit and final payment.

I really do want to use a credit card rather than a debit or pre-payment card because of the extra protection it affords.

11

Ah! I used a debit card as I don’t use a credit card, so maybe that’s why I didn’t incur a charge. :slight_smile:

12

Curious from a US citizen stand point. Does European VAT replace the ‘sales’ tax or is VAT charged on top of sales tax?

And how does Brexit affect this, if at all?

13

VAT is like sales tax there is no extra cost here in the UK. The EU countries have slightly different VAT levels. Brexit has no effect as they were and are national taxes not EU taxes.

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14

I was thinking this still applied today, since I moved from the UK some time ago, but apparently not

15

At least now the 2.8k screens are available on a regular laptop order, so no deposit.

I’m just about to go ahead and “take the plunge” (as we say in these parts). 1-2 weeks isn’t too long to wait :grin:

16

Err… done.

Framework 13 AMD Ryzen 7840U - 2.8k Display + extras. :grinning:

Thank you all for your help in this topic.

My plans ? My current daily runner is Debian 12 Cinnamon, but I’ll arrange to have a bootable Ubuntu 24.04 USB around to analyze any problems. Debian has an excellent installation document for this laptop and, as I’ve seen, we have some extremely knowledgeable folks here.

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17

I am in the UK.
I paid with visa.
The visa card address was my home address. The fw16 delivery address was my home address.
Fedex could not find my house so I picked it up from a fedex distribution centre. I had to show them my passport and a phone bill for proof of address.

Fedex are not great in the UK. Other couriers would phone me when they cannot find my house. Fedex never phone for directions.

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18

UPS won’t call either.