RAM not recognized due to loose instructional sticker blocking the contacts

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I am describing this solved issue because I have not seen it mentioned elsewhere, so I thought it could be useful to others in the future.

I was having trouble getting the channel 1 RAM slot on my Framework 13 AI 300 motherboard to recognize its RAM. I swapped the RAM sticks between RAM slots, re-seated the RAM several times, updated the BIOS, nothing worked.

Then, I noticed that the instructional sticker (the one which labels channel 0 vs channel 1 underneath the RAM slot covers) on the RAM slot was not square. It seemed to have come loose: the white outline (red arrow) is probably were the sticker edges were meant to be, and the sticker (green arrow) had come loose and had traveled very slightly towards the RAM slot contacts.

I noticed that the instructional sticker (the one which labels channel 0 vs channel 1 underneath the RAM slot covers) on the RAM slot was not square. It seemed to have come loose: the white outline (red arrow) is probably were the sticker edges were meant to be, and the sticker (green arrow) had come loose and had traveled very slightly towards the RAM slot contacts.
I noticed that the instructional sticker (the one which labels channel 0 vs channel 1 underneath the RAM slot covers) on the RAM slot was not square. It seemed to have come loose: the white outline (red arrow) is probably were the sticker edges were meant to be, and the sticker (green arrow) had come loose and had traveled very slightly towards the RAM slot contacts.862×1080 66.8 KB

(NB on my motherboard channel 1 is on the right and channel 0 is on the left.)

Removing the sticker entirely fixed the issue entirely. The channel 1 slot could now recognize its RAM. I believe the position of the loosened sticker had blocked contact between the RAM and the RAM slot. If you are facing a similar problem and you are sure the RAM sticks are not the issue, it is worth checking that the stickers are not blocking the contacts.

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Nice catch.

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That is super helpful. I hope others who are having AMD AI board issues are not running into this.

There have been a number of memory issues being posted but I would not have suspected the sticker literally blocking the contacts.

Hopefully this is brought up by QA/QC on the production line. (If it shipped this way) Otherwise that might be a tech bulletin that could be issued for these boards.

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