Random hard freezes fw13 amd7840u win11

I have a fully patched Win 11 all AMD desktop with a 5900x and 6700XT. It’s rock solid. Granted I overbuilt it with the goal of it being stable. Seasonic/Noctua/Crucial/etc. My steam deck which has a AMD SOC is also perfectly stable. Granted both of those systems are a generation behind and RDNA2. I wonder if these BSODs are an RDNA3 thing.

I am also thinking it is rdna 3 related. Because Notebooks with AMD APU and the older Vega GPU dont show any instability with Teams or Browser in our company.

Rdna 3 was plagued with a lot of driver side bugs from the beginning (e.g. high idle power consumption).

I can confirm that AMD drivers are not exactly good, but a system being completely frozen or running into BSOD is quite extreme. I used a ThinkPad T14s with AMD Ryzen 7 PRO 7840U for about 3 months with Windows 11, and while I did run into several graphics glitches probably related to PSR, I did not have a single BSOD using the official Lenovo drivers. And I was always hibernating, sometimes even for a few weeks before a proper reboot. But the ThinkPad also has a different screen panel, WLAN module (they use Qualcomm), different touchpad, memory, drive, etc., so perhaps it’s something else at play here.

yes, all the time. 4 times a week I’d say. Then BSOD, usually. Framework 13 AMD Ryzen 5 7640U. 16 Gb Crucial DDR5 5600 So-DIMM, 1 Tb WD black SN850x

I had the BSOD once back in December just days after receiving the FW13.

I updated drivers with AMD and have not had a problem since then think I was one of the lucky ones.

I did not do the recent bios update as it seemed not needed.

Then yesterday out of nowhere it froze. On battery, only using brave
browser nothing connected just a few tabs open and it froze.

I forced shut down, waited a second restarted and all was well.

Then today exactly the same thing happened.

Very strange for it to just start doing it now.

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Matthew, I read this whole thread, and I feel like it mostly happens on battery power, after sleeping, while using the trackpad. Perhaps you did exactly that? Notice that these are all correlated, as when on battery power, you are more likely to use the trackpad and put the computer to sleep. The BIOS 3.03b included an updated EC, but the only relevant things in the changelog might be the PMF update rate, where the abbreviation PMF could stand for anything. Judging from the EC source codes, PMF has to do something with the power/thermal limits? No idea how that is related to the BSOD, but since people report that their cursor gradually stops working, I’d assume the EC partially freezes or clogs up the computer, and Windows then decides to kill itself. Would be nice to hear the official explanation from Framework :slight_smile:

It was on battery and I almost exclusively use the trackpad but it was not woken from sleep.

It almost never sleeps because I use it and then shut it down or very rarely I might close the lid which I have set to hibernate but that was not the case in the recent instances of it freezing.

I have updated the bios to 3.05 but left my drivers as is.

Will update if something happens…

So far, so good since updating the bios.

There is one thing I am curious about that happened before the update and has continued after it, occasionally when I start the laptop it takes quite a long time until the framework logo appears and it starts.

Other times it is crazy fast, almost instant.

Any one have any ideas what would cause that?

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On BIOS 3.05 and the latest AMD driver pack from Framework, and I’m still BSOD’ing. I could barely get the BIOS and drivers installed because of the frequency of the blue screens. I’ve checked my RAM with memtest86+ and it seems fine. I don’t think I’ve ever crashed or locked up on Arch Linux, that I dual boot on the same drive. This is pretty frustrating.

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Oh man I feel for you. Also disturbing that on the newer BIOS version it is still happenening. I will go update my BIOS right away so that if I get another BSOD I can report that to Framework and show that the newest drivers and newest BIOS did not help.

Got the same. Seems it is running some tests or configurating something.

From the Release Notes of the just released version 24.4.1:
Fixed Issues

  • Intermittent system or application crash when screen sharing using Microsoft Teams.

So there was a problem with the drivers on Teams …

I’m sure as hell not saying it’s fixed, but uptime of 6 days so far on/off battery, mostly light usage, (SSH, Firefox). (my previous best was 8 IIRC)
w11/7840/32gb crucial 5600/3.05/framework driver pack

Since several of you were asked by support to try without expansion cards (same with me), I am wondering: Has anyone been able to trace the problem down to a specific expansion card? I am having BSOD issues very rarely, and now tried 2 weeks without expansion cards, then 2 weeks with USB-C, then 2 weeks with additional USB-A, finally getting a BSOD. But one cannot confidently blame the USB-A card with this observations …

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I only had the hard freezes with BIOS 3.03.
BIOS 3.03b and 3.05 have fixed it for me.
But I haven’t experimented with different expansion “cards”.
I have almost always had USB-C in the top two and USB-A in the bottom two.
Note: I have also installed all the optional Windows Update driver updates.

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So far have not seen any hard freeze/resets under 3.05. In the logs there is an hardware error reporting in reliability report, but from a usability perspective it doesn’t seem to be a problem. At best I believe it is related to waking from sleep.

With BIOS 3.03, I had hard freezes (sometimes followed by blue screens) randomly. Sometimes multiple days in a row, but I also had a month without any freezes at all. BIOS 3.03b fixed that for me; I didn’t have a single freeze with it.

I installed 3.05 and the new Driver Package a few days ago, and the laptop froze twice again since then. Both times it froze just a few seconds after waking it up from hibernate.

Really disappointed in Framework at this point.

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What is everyone’s experiences of 3.05 like? I’m still running 3.03b because that’s been stable for me and I’m unwilling to go back to broke.

I’m new still to Adrenalin (since on desktop the last time I used an AMD GPU was an HD6950 and that used Catalyst Control Centre and even that was a bloody mare to use). I’ve only had Ryzen CPUs. I’m not sure how it updates any of the drivers at this point because I don’t see it provided in the software centre. I know my way around a manual update but if there’s software to do it, I’d rather it do it. I would also like the option at least of standalone drivers being available as well as a bundle. If you need to reinstall the sound driver or network driver, I want that to be individually available so I don’t need to reinstall everything

Framework does need to be clearer on updates, issues, where to find them.

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My experience so far has not been very good, I have noticed that the FW drains the battery excessively in standby (screenshot) which I did not experience with 3.03b. I think, it might be related to the Z sleep state enablement.

Also, I still get the LKD_0x141_IMAGE_amdkmdag.sys error: for me, it froze when the iGPU is somewhat overwhelmed with too many animations or at startup.

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