Hoping someone can help me escalate this and get my laptop working…
I’ve had an awful time with support over the last 3 months since my laptop (framework 13 from 2023) started glitching. The first issue was that some of the ports stopped working. I could only get one usb to work at a time alongside charging. At the same time the computer stopped switching itself off properly and I needed to hold down the button for 10 seconds to make it switch off properly.
I submitted a support ticket (2U4QTYHN) for the above on the 30th of June and got a fairly quick response with some instructions on things to try. This included taking out the battery, button battery and the ram, waiting 15 minutes then putting it back together again. None of this worked. I wrote back to confirm this and look for further support and received no further support. I struggled on with the faulty laptop for a few month month until one day it stopped switching on. It is now a non starter with the power button just lighting up.
I submitted another ticket for (XDXNVAM4) on the 3rd of September, got confirmation email, and then nothing else.
Despite trying to work through various threads on here to find a solution my laptop is still a non starter and framework is still ignoring me.
Has anyone any advice on how to get framework to help?