Which Linux distro are you using?
Fedora Silverblue (Bluefin)
Which release version?
(if rolling release without a release version, skip this question)
39.20240818.0
Which kernel are you using?
Linux 6
Which BIOS version are you using?
3.02
Which Framework Laptop 13 model are you using? (AMD Ryzen™ 7040 Series, Intel® Core™ Ultra Series 1, 13th Gen Intel® Core™ , 12th Gen Intel® Core™, 11th Gen Intel® Core™)
AMD Ryzen 7040 Series
The fingerprint reader was working as expected and set up with my user in the GNOME UI. A few days later I noticed that the fingerprint failed and asked for password instead. Since then, the fingerprint option is not present in the user settings for existing or new users.
I looked at the guide for updating the firmware, however it looks like fwupdmgr just cannot find the device at all in order to update it.
I have tried:
-
fwupdmgr get-devices 1e8c8470-a49c-571a-82fd-19c9fa32b8c3=> failed to find any device providing 1e8c8470-a49c-571a-82fd-19c9fa32b8c3 -
fwupdmgr get-devices=> can’t see the fingerprint device -
sudo fprintd-list $USER=> No devices available -
authselect currentto confirm that the with-fingerprint feature is enabled -
I checked that the fingerprint cable is seated correctly, removed and reconnected at both ends
Is there anything else I can try on my end or should I create a support ticket to replace the part?
Thanks