Which Linux distro are you using?
Fedora KDE Plasma Desktop 42
Which release version?
42
Which kernel are you using?
6.14.4
Which BIOS version are you using?
3.03
Which Framework Laptop 13 model are you using? (AMD Ryzen™ AI 300 Series, AMD Ryzen™ 7040 Series, Intel® Core™ Ultra Series 1, 13th Gen Intel® Core™ , 12th Gen Intel® Core™, 11th Gen Intel® Core™)
AI 370
My issues (so far):
I just received my new shinny laptop and i’m learning Linux and enjoying this beauty but sadly already i have 2 issues that i’m hoping is not a hardware issue (atleast the first one)
Issue 1:
Just now i had 2 blackouts. All of the sudden the screen went dark and i could not do anything to get back in. The power button is still on so computer is on. I had to kill it holding the power button and reboot. No idea what causes this.
Just watching a video and taking note while this happened.
Issue2:
Also i enabled touchid. It works sometimes! Like when i reboot it won’t work. And sometimes like now when the screen went on screen saver it did not allot touchid. ITs a hit and miss really.
Any thoughts how i can check on what the issues are?
Ahh i had not visited the “real” bios. When i got the laptop it went to a page which was empty with just the clock and some general info. Thought it was weird there was nothing i could change.
Now when i used F2 it was fully populated. And as you say it was on minimum with just 0.5M allocated to iGPU which is very limited. I change to medium (16GB). I got 96GB so it should be fine.
Also i tried another thing now. I noticed i had the laptop connected to my TS4 - CalDigit. This both charges the laptop + connects to my external display + usbhub all through the USB-C cable.
I had not enabled external display when this happned so i had just my laptop display enabled.
But either way i thought if the issue with screen still happens if i don’t have the cable connected and so far it has not. So for now i suspect the problem was also the connection to my TS4 - CalDigit. No idea why though. I use this with my work laptop and also another macbook and it has been solid.
Will try with the higher gpu memory also and see if that helps.
Thanks for the help so far
So far so good, have tested a few hours both in Fedora plasma and Gnome and it has not happened. Maybe that was the problem.
Will report back if it happens again. Thanks allot for the tips.
Going to see if i can make the touchid more reliable. Usually after i wake the laptop it wants password. ..
Sad to report back but it happened again
Using Fedora Gnome and pretty much nothing installed, using the firefox that comes in the box and doing some surfing.
The light went red both my monitor and laptop went dark as before…
Right now i will try without connecting anything and see if it happens just on laptio. Have had mine for just a few days so never tested it extensivly.
Other ideasa are welcome.
Re: Issue 1:
This looks like it is happening when connected to a charger. In this case the TS4 - CalDigit.
Can you see if you can reproduce this while not connected to a charger? Maybe disconnect the TS4 - CalDigit and see if you can reproduce the problem?
I have a ticket in with support for this very issue. Screen frequently poops out when connected to the stock charger. Poops out less frequently when not charging, but still does.
You can either ssh in and restart the video driver, or hit the power button to sleep and then wake it up. If you connect to external display, the external display has no problems.
As far as I can tell, it’s an AMD GPU driver/tuned ppd/ issue. I thought maybe fractional scaling was contributing, but it still black screens with it disabled.
I’m on BIOS 3.08, Fedora 42 (Wayland), kernel 6.14.4.
Support escalated a day or so ago and collected a bunch of logs. Hopefully it gets figured out as it’s pretty annoying, but it does seem like a difficult bug to track down.
Thanks for the info. For me though power button don’t do anything…it becomes sort of dead.
I was watching a video and when the screen went black it kept playing and i could pause/play using spacebar for a short moment.
After that it just did not react to any keypress.
Still it can be the driver making the system unstable to the point everything freezes. But the only thing that i can do when it happens is hold the powerbutton to hard reset.
By the way the latest bios is 3.03. Are you using the new AI 3xx chip?
Played some video on loop for several hours with just power cable connected and no problem today. Now trying with just hdmi cable and not the TS4 …
Also filed a ticket with support so they can start looking into it. the TS4 should work with no issue to be honest. Otherwise it will be a huge problem for me as all my devices goes through it and my desktop is build around it.
Now faced with another “fun” problem. Have now connected the HDMI directly to the laptop and so far so good. But now when i wake the laptop from sleep the monitor don’t wake up. I have to manually click the button on the monitor to wake it up.
The issue occurred again — this time when I tried charging the laptop directly from the charger, without using the dock. I’m now leaning toward a charging-related issue, rather than something tied to the monitor or docking station.
Additionally, I noticed something unusual when the issue happened: the metal surface directly below the screen (above the keyboard) and the area to the left of the touchpad became uncomfortable to touch — almost as if there was a slight electrical charge or static sensation. It felt similar to what I’ve experienced with improperly grounded devices in the past.
Interestingly, the sensation disappeared immediately after unplugging the charger, which further reinforces the idea that this is not a software issue.
This definitely needs to be reported to support as well.
Which country are you in?
There were reports about electrical sensations on another thread and that was diagnosed to connecting together a mix of devices, some with 2 pin plugs. And some with 3 pin plugs.
If you check that all the devices have 3 pin mains plugs, it might help.
Or it could be caused by faulty mains wiring.
I am from the UK, and all it equipment here has 3 pin plugs.
Yes have been testing it with the 3 pin cable all day today (did some googling and got the same tips as you point out). The electrical sensations does not happen using the 3 pin.
I was using my UGREEN multi charger before. I use that for pretty much everything, even my macbook (before i sold it) and can’t remember it gave the same issue.
So i’m back to the dilemma of figuring out what the heck is causing the black screen.
It has for some something to do with external display. It took a long time but even when i only connected directly to the external display with HDMI cable i got the black screen.
So back to square 1 i guess…
Are you referring to the " electrical sensations" that i mention?
If so i started using cable that is grounded (like the one that follows with the laptop). This solves that specific issue. This i guess is not specific to the framework.
As for the other stuff, i installed Fedora Plasma KDE and together with all the latest kernel updates i have been surprised that i have not seen a crash for 2 days. It feels more stable for some reason.
Will continue to test more…
I have a ongoing discussion with Support. They are asking me to do things i already done for the most part so noting major.
