Self-Service Email Change

Framework Team Customer Experience Updates
1

We’re happy to announce that, as of today, you can change the email address associated with your Framework account yourself.

If you would like to change the email address associated with your Framework account, you can do so through your Account Details. Step by step instructions are below;

  1. Sign into your frame.work account.
  2. Click your profile icon in the top right corner and click on “Account details”.
  3. Click “Edit details”.
  4. You will receive an email with the subject of “We got a request to edit your account details”.
  5. In this email, click “Edit account details” which will open a new tab where you need to sign into your account again.
  6. Under “Account email address”, enter the new email address you want associated with your Framework account.
  7. Click “Save changes”.

If you do not have access to the email address currently associated with your account, please go to Framework | Fix Consumer Electronics and submit a support request choosing the “Problem with my account or the website” support request category.

This email change does not affect the email address associated with your community forum account.

5 Likes
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I have had to deal with this since I first placed my order without any success getting it changed by the support team. Went back and forth to no avail.

My problem is the email I signed up with was a typo, so it does not exists, bounces back and I cannot confirm it. I went over with support and they confirmed my account by verifying my order info but was put in a queue to update it to the correct address. It never happened and this function above does not solve my issue since I can’t confirm the invalid email address.

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I also have contacted support because I no longer have access to my old email, though I can still login to my framework account using the defunct email. My new email is identical to my framework account email except it is gmail instead of outlook.

I have been waiting to hear back before I order a new mainboard because I would like to actually receive the emails. I sent a support ticket on Nov 4th and it has been radio silence other than the automated “we have escalated your ticket”.

  1. Do I cut my losses and just make a new account so I can finally order a new mainboard?
  2. Do I continue to wait another month before a support response?