When I install my WD Black SN850X SSD and boot up my laptop it only shows the “Boot Device Missing” screen with no options.
I can’t find a way to update the firmware like this guide because WD dashboard can’t detect the SSD unless it’s installed and if I install the SN850X I can’t get pass the “Boot Device Missing” screen to reach the dashboard to update the firmware.
Is the SN850X just not compatible with my 11th Gen Framework? Did I miss some warning somewhere? Please help!
If you purchased your SSD from Framework, I would recommend sending a message to support if you haven’t already. It could take them a little time to get back to you, since they are going to be catching up from the break that they just took, but they will be able to support this issue best. Keep an eye out here too, because hopefully someone who has experienced this same issue finds this post they may be able to offer their help as well.
It may not be related to your issue but my SN850 - which I’ve been using for months now - just started experiencing the same issue. Can’t boot at all, and when I use a Linux live CD it can’t detect the NVMe drive. I see the following log message as well:
nvme nvme0: Removing after probe failure status: -19
Anyone else having the same issue with these SN850 drives?
@Ethical_Skeleton, have you installed an operating system on the new SSD, that isn’t detected now? If so, can you navigate through the boot file system after pressing F3 when booting? Can you find the boot loader and start it?
“have you installed an operating system on the new SSD, that isn’t detected now?”
I took the SSD directly from the book and installed it.
“If so, can you navigate through the boot file system after pressing F3 when booting? Can you find the boot loader and start it?”
I’m sorry I don’t really understand what you are suggesting
@Ethical_Skeleton - from your reply to @Viandant, I am guessing that you have not yet installed an operating system on the nvme drive. If that is the case, it explains why you are getting the message regarding boot device missing. The drives sold with the DIY edition do not come with an OS installed, that is up to the user.
If the above is correct, you will need to create an installation USB for Windows or Linux, then install onto the NVME. Good luck!
Hello everyone. The new WD SN850X does not have the firmware issue that the older/earlier production WD SN850s had where you were required to use the Windows Western Digital installer to update. As mentioned by @Ethical_Skeleton above, this was a case of not reinstalling the OS after upgrading.