After a several day shipping delay, received the Batch 14 Framework Laptop 16 DIY Edition (AMD Ryzen™ 7040 Series) Ryzen™ 9 7940HS. Go to build it with secondary SSD, installs fine. Go to install primary SSD, screw head snaps off. So that is awesome.
I’m sorry to hear that Ivan. Please contact our support team so they can assist you with the replacement.
That’s annoying indeed, but it should be possible to fix the ssd to its intended place with a bit of duct tape temporarily and use the laptop until you get a solution for this, as the midplate will hold the primary SSD in place anyway.
Same here. Maybe instead of spending money on useless ugly “swag” to feed the landfills, they should have spent it on decent screws. Would have been more environmentally friendly.
Just curious, did Framework change the design and no longer include replacement screws above the mainboard @Destroya ? Sound like that would be easier, assuming the screw didn’t break off in the mount point
I don’t think we have changed anything. I think some customers have broken screws but some customers are describing that the whole (where the screw goes in) is damaged. Support team reviews the request case by case basis and helps with the part replacement.
Curious to see how this was resolved, as the same just happened to me (have submitted request for support).
Yes, the main SSD screw. It was in there to begin with, I unscrewed it without issues, inserted the SSD, started screwing it back in (very gently I may add) and the top just snapped off the bottom. Bottom is stuck in the hole, with no way to get it out. Exactly as pictured by someone else in this reddit thread: https://www.reddit.com/r/framework/comments/1cta0xe/just_received_fw16_and_tiny_ssd_screw_broke/
Even if I did manage to get it out, there are no spare screws as far as I can tell.
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Completely inaccessible unfortunately. How stupid would it be to use a tiny piece of duct tape so I can complete setting up the laptop and put it away somewhere till customer support gets back to me? I have small children coming home in an hour and can’t just leave all these parts around the kitchen…
For anyone interested, support has determined my mainboard needs to be replaced and they are sending a new one. Surely that can’t be totally in line with Framework’s ethics, to replace such a huge/expensive part over a single tiny screw? There’s got to be other solutions.
They will remove the screw, and then resell the board (or use it as another exchange board) once they check it is otherwise OK. It won’t get scrapped, the value of it as an exchange item will see to that.
Ah okay. I haven’t had any info so far about sending it back to them.
Sounds like whatever process they are using to screw in that screw into board during manufacturing is over torquing the screw or there is a quality issue with the screws.
I would just like to update my original post.
I have been busy this year, but finally got a chance to contact Framework Support. After a few back and forth messages, mainly them wanting pictures, they issued a replacement board to me and shipped it.
I finally got a chance to change it out yesterday. The online tutorial was extremely helpful, particularly the demonstration videos showing each step. The videos made to process very quick and really easy.
Got the machine back together, and all is working as expected. Overall, while frustrating, Framework has made it right and it was not too painful. They are even providing a FedEx shipping label to place on the return board box.
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