Windows 11 Home
I purchased my Framework laptop in early 2022.
I used Plugable USB-C mini docking stations (no link, because of annoying forum rules) for a while for both my Framework laptop and my work MacBook. The Mac had no issues, but the Framework laptop would often have problems - sometimes when I would plug it in to the laptop it would cycle through connecting and disconnecting over and over. Usually after a while, or changing ports several times, it would eventually calm down and work. Then I’d take the laptop somewhere, use some battery, bring it home and plug it in again and problems would recur.
Framework support was useless. Plugable support was more helpful - they even sent me a replacement hub and a Thunderbolt cable to use instead (they believe the problems don’t occur if a Thunderbolt cable is used instead of USB-C). The problems did seem to happen less often, but still I would need to occasionally reset the hub or even swap around the Plugable hubs.
I got a Black Friday deal on a Anker 575 USB-C Docking Station (13-in-1) Anker 575 USB-C Docking Station (13-in-1) and used that with my Framework laptop. I thought that might be working better, although not perfect.
Then recently, my Framework laptop developed a new problem: it won’t connect to my monitor through the powered USB hub. The hub works otherwise - it powers the laptop and my USB keyboard. But the monitor shows a message saying there’s no signal and then turns off.
I tried with the Plugable hub I had used before - same result.
I tried with the other Plugable hub, connected to the monitor’s other HDMI port - it did eventually connect, but the hub kept connecting and disconnecting over and over.
Then I tried connecting the monitor to the laptop using a simple HDMI adapter instead of a powered USB hub. That seems to work just fine (hopefully that will hold up long term).
So apparently, my Framework laptop will connect to monitors through unpowered HDMI adapters, but not through powered USB hubs, and this is a recent change.
I can probably get by by connecting the HDMI monitor in one port and the hub in another port for everything else, but come on - that’s annoying and kind of defeats the purpose of using a hub.
Anyone have any thoughts or suggestions on how to fix this?
Note: I looked at this other thread Caldigit Element Thunderbolt Hub & 4k Display setup - unpredictable performance
I eventually found both Thunderbolt controllers under “system devices” in Device Manager. They do not show the error code 43 cited in that thread; they say “This device is working normally” when the hub is connected but is not communicating with the monitor.