Hi all, my Windows 11 1st gen (11th intel i5) Framework 13 won’t completely shut down or restart if it’s plugged into my USB hub. It gets very close, but the screen is black and the keyboard backlight and power utton lights are both on until I either hard power off by holding the power button or unplug the usb hub. It stayed like that overnight last night in the middle of trying to apply OS updates so I don’t think it’s a question of being slower. Unplugging the hub allows the machine to power down all the way, including if it’s on the black screen as I describe above.
I’m using a Selore & Global hub, three Kenowa 15 inch touchscreens via HDMI (one with an DP adapter because of the hub’s ports) and USB-A for touch functionality (all drow power from a separate usb cable), a Tecknet wired mouse and a Dell usb keyboard. My Lenovo work laptop does not seem to have this issue. Any ideas?
Well, I’m not aware of that many ways to power off a windows machine. I usually click the start button and click either shut down or restart (okay, actually I type Win+X then U then either U or R, but functionally the same thing). The power button just puts the computer to sleep unless you hold it down long enough for hard shutoff as I described in the OP.
The (v3.19) BIOS settings are all default aside from charge limit (80) and quiet boot (off) and don’t appear to have anything about keeping awake relating to IO/USB. There is an enabled entry about USB boot, but I think that has to do with the ability to boot an OS from an external drive rather than powering on the machine with USB peripherals. I toggle between the three default power plans provided by Windows 11 as battery and power needs warrant and haven’t messed with any advanced settings. If that means whatever fast startup is called now is on by default in Windows 11 (likely) than it’s probably on on my machine. Does that help? If you have any specific settings you’d like me to investigate, tell me and I’ll look into them.
Small update: checking my BIOS version prompted me to notice a new BIOS was out so I just upgraded to 3.20 and tested things out via GUI shutdown. The issue seems to persist. Interestingly, if I tell the machine to restart via GUI and it hangs on the black screen as described, when I unplug the hub, the machine just shuts down. It doesn’t reboot.
I have the same problem with my framework laptop (Latest generation, Win 11, AMD Ryzen 7 7840U). It won’t completely shut down as long as its connected to my monitor which also serves as a docking station (HP U32). This never happens when the monitor is not connected. (But it happens regardless of which usb-c slot/card I use)
In addition the hardware selection panel which opens when you press win + p sometimes just freezes (empty) and I have to restart the laptop to remove it…
I haven’t. The hub is one I got from work and they had spare ones of the same model, so I tried swapping that out. Same issue with the “new” hub (all same devices connected to it). I’d have thought it was one of the USB devices except that my work laptop doesn’t have this issue at all.
One other thing developed in both hubs: when I boot up the PC, the hub seems to overload or something and reset as the computer boots up. I’ll hear a high pitched noise, everything disconnects, and after a few seconds, reconnects. This seems to happen now twice every time when I boot up. In fact as I write this it’s now happened a third. Again, seems like a power draw thing from a device, but again, only happens with my framework.
I have the same issue with my Samsung M7 monitor (LS32AM702UNXZA) with a USB-C hub built into it. My only accessory plugged into the monitor hub is a keyboard.
Except mine’s a bit worse, even after I unplug the hub/monitor it stays stuck until I force power off.
Also stuff seems to slowly stop working while I’m plugged in, for example PowerToys will stop opening the settings window, the Windows taskbar will stop responding to clicks, and everything will gradually slow to molasses.
I posted in AltCoyne’s thread as well but I think this is a PD negotiation issue. Something like the USB is telling the Framework to stay powered and this is blocking the shutdown process. It could also be the amount of power the hub requires has worn down components in your FW. It could also be that the hub your are using is doing something non-standard.
If you are able to try another hub that would be good. Make sure to the power the hub individually if you can so that the FW doesn’t have to drive the hub itself.
Does Windows close down normally then?
If the issue is specific to that specific model then trying another one of the same model could potentially have the same issue as you are. If you could try an entirely different brand hub that would be ideal.
In my case it seems that the problem isn’t the monitor, but the webcam (Logitech C920) plugged into the monitor. Without the webcam everything works fine. When I use the webcam (regardless of whether I plug it into the monitor hub or the laptop’s USB-A) the issue occurs… With other laptops the webcam works just fine.
Haven’t been able to solve this yet (drivers are updated)…