[SOLVED] OneDrive Error after BIOS 3.04 upgrade - "Your computer's Trusted Platform Module has malfunctioned - Keyset does not exist"

Community Support
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Hello team. I just upgraded my brand new Framework 13 to the latest BIOS that was posted (BIOS 3.04) - realising too late that it’s actually a beta.

  • Windows 11 IoT Enterprise LTSC (OS Build 26100.4652)
  • Framework Laptop 13 - AMD Ryzen AI 300 Series

After a seemingly successful installation of the newest BIOS my OneDrive won’t login anymore due to the error “Your computer’s Trusted Platform Module has malfunctioned.” -Server message: “Keyset does not exist”.

I’ll post screenshots in the comments field.
→ as a result, OneDrive can’t be used (which I’m heavily reliant on).

Can I revert to old BIOS version, or is there a fix for this? Thanks

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OneDrive-TPM-Issue_22.07.25
OneDrive-TPM-Issue_22.07.25561×476 9.94 KB

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PS C:\WINDOWS\system32> Get-Tpm
TpmPresent : True
TpmReady : True
TpmEnabled : True
TpmActivated : True
TpmOwned : True
RestartPending : True
ManufacturerId : 1297303124
PpiVersion : 1.3
ManufacturerIdTxt : MSFT
ManufacturerVersion : 10.6.0.4
ManufacturerVersionFull20 : 10.6.0.4
ManagedAuthLevel : Full
OwnerAuth : dIppN9mdTIU1ojo4CDqIclzbt/Y=
OwnerClearDisabled : False
AutoProvisioning : Enabled
LockedOut : False
LockoutHealTime : 10 minutes
LockoutCount : 0
LockoutMax : 31
SelfTest : {}

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Try to reset bios settings and/or disable and then enable secure boot in the bios.

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Thanks Jonathan! Reset of the BIOS is what helped me - both you and the Framework support advised on this.

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Here is the solution for me (received email reply from Framework support within 24 hours after submitting this yesterday). Not experiencing any problems at the moment - hoping it won’t be recurring.

  1. Reset BIOS Settings to Default:
    Access the BIOS during startup (F2 key)
    Choose Load Setup Defaults, then save and exit
  2. Clear the TPM (Trusted Platform Module):
    Before doing this, please ensure you have your BitLocker recovery key if BitLocker is enabled.
    Go to Start > Settings > Privacy & security > Device security
    Click Security processor details
    Select Security processor troubleshooting
    Choose Clear TPM, then restart the laptop when prompted