A few months ago I had this same issue and it resolved itself after about a day of time powered completely off, but now it’s come back. I am getting a persistent, repeated notification on Windows that there is a power surge on the USB port. Even when nothing is plugged in, even after reboots, shutdowns, switching to my Ubuntu install and back, etc. I have it on video this time, find that here.
I’m running Windows 10 on a DIY edition 1185G7. I’ve also had an issue since I got the laptop with one specific pair of USB headphones taking 20-ish seconds to start working, but I don’t think it’s related because this is a new issue.
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What BIOS version are you on? I started seeing this error a lot on version 3.10
I’m on whatever the latest one is, I believe that’s 3.10.
Edit: yes, it is.
I contacted support but the issue resolved itself the first time. I’ll try the beta when I get home.
Am I safe in marking this thread as resolved?
No, the current issue is ongoing. Almost ready ti head home and check the beta bios.
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I forgot to update here, BIOS update worked. Also, I got a message back from Framework Support, a reset of the mainboard is known to fix the issue. The instructions I got from them:
Our apologies for the issues.
We’ve seen this occur in rare instances, but it should be resolvable by doing a full reset of the mainboard. You can do that by following the steps below:
- Plug the power into the laptop and keep it plugged in for at least one hour.
- Unplug power.
- Open the system following the guide here. If the LEDs are blinking red at this point, make sure to wait until they turn off.
- Carefully pop out the RTC battery (the coin cell) with a pin following the steps here (the holder is pretty fragile, so definitely follow the method in the image).
- Wait 15 minutes, and then carefully re-insert the RTC battery.
- Close up the system, following the guide.
- Plug in power and press the power button.
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Great! I’ll mark this as resolved.