[SOLVED] Quality control concerns, two sets of defective hinges, and other issues

[Morpheus636]

@Anachron

At this point I would insist on getting the heavier ones, especially since they’re the same price…

@Usernames

I cannot see why support refuse to replace the 3.3Kg hinges with the 4.0, they did the same for me which is infuriating and seems like an easy way to satisfy the customer at no additional cost.

As Amoun pointed out, this is against Framework’s policies and procedures and will not accomplish anything. Support provides like-for-like replacements unless there is an inventory issue preventing them from doing so.

@TheTwistgibber

Warranty replacements are always like for like. We do not allow product changes, even for additional payment. In rare circumstances, we may swap for a different SKU (Stock Keeping Unit) but only if there is no LoS (Line of Sight) to incoming inventory that matches the part under warranty.