Hmm So looks like mine is a lemon.
I guess I should contact them again about the issue.
Only this time I’m out of the US for 4 months in a country Framework does not sell to by default.
Mine seems to be just at the right stiffness to be able to lift the lid with one hand without bringing the body with it. I know this because I rested the front of my laptop on my finger and when opening the lid I felt it take almost all of the weight off of it.