Which OS? Windows 11 Which release of your OS? 24H2 Which Framework product and which generation of CPU? Laptop Intel Core Ultra Series 1 I have been using my Framework for three months. Since then, I think there have been three occasions that the screen simply goes black, and all I can do is hold…

I installed the replacement RAM module 13 days ago. Since I installed it, there have been two cases where I did see a black screen come up, but within a second or two the screen recovered. I have not seen the same black screen behavior where the computer hangs and I must hard restart, so it does app…

Hi, I’m an IT administrator and 3 of my users reported this as well lately. The only common part to this that I could find is this is on the Ultra Core Series 1 only (we do own 12th Gen and 13th Gen, no report so far.) Is your hardware the Series 1 as well ? If so, Framework team could you please …

I’m having same issue with some of my users. I tried turning of Panel Refresh and updating the driver, no help. One user reported disabling GPU acceleration helped but that option seems to be gone now.

Hi Mohamed, Yes, I have an Ultra Core Series 1. I have been working with Framework to troubleshoot. The support team gave me this troubleshooting list: To isolate software issues, have you installed Windows 11 using this guide: Windows 11 Installation on the Framework Laptop DIY Edition Check and…

[Solved] - Random Black Screen

Community Support

pkunk October 18, 2025, 5:04am 5

You could try removing and reseating the RAM in the laptop in case they are not making good contact and that is the issue. Something to try while you wait for the replacement RAM to arrive anyway.

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[Solved] - Random Black Screen

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