Maybe contact them under another email address? You can DM me and I can check (and like TheTRUEAsian said, please do not send another email as it will not expedite the process)
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Oops I used the wrong email address, I added my Framework account’s email address to the support thread in a reply. I couldn’t figure out how to DM people on this forum, but I replied to the original email thread which is titled “Smoke from battery area”
that actually helped, thank you!
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This has nothing to do with your specific issue, but if you ever find yourself with a dangerous li-ion battery that you have nowhere to put, I’ve had luck in the past putting it in a plastic bag, and putting that in a cooking pot (and occasionally filling that pot with sand if the cushion is spicy enough). Then if you can get it to like a Batteries Plus store or an electronics store they can dispose of it safely.
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That’s a great idea, I’ll have to keep that in mind for next time.
I heard back from support today and they said the battery needs to be replaced and are sending a new one.
Thanks again to everyone for sharing their knowledge and support!
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