Hi, I’m encountering this weird issue where Framework 13 AMD will crash whenever I’m doing a large file operation. This has happened when I’m downloading things from a game launcher, and copying files to a network share.
Some debugging steps I have taken:
- It has happened in both EndeavourOS and Windows 11, so I don’t believe it is a problem with the operating systems. Have updated drivers to the latest framework package
- Ran memtest86+ for over 12 hours with no errors or other issues
- There does not seem to be any temperature issues when the crash occurs
- Windows 11 reports the NVMe drive has healthy with no problems.
I’m able to pretty consistently reproduce the issue by downloading a large game off of the Epic Games Store. Attached is my memtest results and a short clip of the crash occurring.
Does anyone have any suggestions for further troubleshooting steps I can take?
That’s a drag. Do you have any means by which to connect via ethernet rather than wifi? If so, you might try to disable wifi and see if the machine still crashes when doing the download via ethernet. I would then open a ticket with Support, letting them know that it either is crashing only on wifi, or on both wifi and ethernet. If your ram has tested ok, then it could be the wifi card or something on the mainboard. If you really want to fiddle more, you could try running the test four more times, with each stick of ram in each slot. It’s a longshot, but if you’ve got the time, more data to try to narrow things down.
Best of luck.
Thanks, I will get a USB-C ethernet adapter and test using that.
it was only 10$ and i needed one around anyways. I haven’t adjusted any power settings, so it should still be whatever the OS default is, and whatever the firmware default is set to. let me know what extra information would help.
It seems like my Wi-Fi module was damaged somehow.
I ran my Fortnite download test on both Wi-Fi and my new Ethernet adapter. It never crashed once when using Ethernet. I then tried using the original Wi-Fi module I had around to replace the Intel AX210 I had installed. Again, didn’t crash once. Seems like somehow the module was damaged at some point and I hadn’t realized until recently. (I don’t believe it was damaged originally, as I had setup the laptop fine then, and downloaded multiple large files)
I had bizarre errors, (not a crash like you, but errors claiming unrecognised USB device when I had no USB device connected), which started some time after changing from the original Wi-Fi adapter to an AX210 on my FW13 AMD. I seem to have been able to fix it just by reseating the AX210. It’s been okay again for several weeks now.
Anyhow, it might be worth testing again after reseating the Wi-Fi adapter if you prefer to continue with an AX210 rather than the original RZ616.
Unfortunately that is not the case for me, I reseated by AX210 multiple times but still it ended up crashing when performing my Fortnite download test. Thanks for the suggestion though!
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