Awww man, my Framework 16 landed in the US at 2 am this morning, and went into Customs Hold. I was 1 day too late? Was supposed to arrive tomorrow.
Framework: For this rare bad timing, what tax might I be looking at?
Oh man if thatās the reason, that is terrible. I feel for you.
Iām in the same boat with a Framework 13. My order entered the US on 4/9 and was put into customs hold with FedEx at 2AM. Iām hoping its ājustā the 10% tariff, but if I understand the original post correctly, Framework pays the tariff regardless (not that Iād want FW to pay whatever insane number it was). Iām assuming FedEx is just as confused as everyone else, so they might be holding some packages for precautionary reasons, idk.
3 Likes
We handle all import taxes into the US. FedEx and US Customs overall have been backed up for the last week with all of the international trade changes. Our logistics team monitors all customs activity and works with FedEx to clear anything that is stuck.
10 Likes
Speaking as a legal resident of a non-US country, please consider retaining production capacity outside the US. I donāt want either of us to pay reciprocal tariffs either. Apologies if this has already been suggested.
2 Likes
Unfortunately, I was looking into ordering several 12s & or 13s for my employer, but being in the U.S. this just kills any potential for that at this point. I canāt put an order in when you canāt even guarantee the price Iām seeing.
I appreciate the transparency and understand that this is not Frameworks doing, but I am a bit disappointed and surprised Tarrifs werenāt accounted for at all, especially when announcing 12 preorders (from what I saw). I work for an industrial electronics manufacturing company, in the U.S. but with global locations and we have been preparing for this for a few months now. Even planned facility upgrades, we looked into alternatives for suppliers and equipment manufacturers. It sounds like you chose to simply not make any changes when this was foreshadowed, though I could be wrong. Donāt know what you did or didnāt do, just what this blog post appears as.
Hope it works out, truly. Have to be a customer another time though.
Iām sticking with you guys, I believe in what you are doing, and this is a product Iāve been wanting for a long time. Itā s not easy for anyone right now. Iām sorry this has happened to your company and many other companies, countries and people. Thanks for being transparent. All i ask is please donāt āinflate the priceā just post the actual tariff portion.
4 Likes
Awe thanks Framework! I hate the idea that anyone has to do that. Not the kinda thing that helps a company succeed, and we all want you guys to succeed! 
2 Likes
Iām also in this situation. My Framework 13 arrived in Memphis on the 9th, took all day to go through customs, and now hasnāt moved at all in spite of being marked āpackage available for clearanceā according to FedEx tracking. It went into that status about 20 hours ago and hasnāt had any updates since ā I had expected it to travel towards me after clearing customs. This is quite frustrating since I ordered it after my previous laptop unexpectedly broke, and Iām a computational sciences student so doing coursework without a laptop is challenging.
1 Like
Even before Januaryās change in Administration, Iāve ALWAYS had issues with FedEx and Customs. Theyāve let multiple packages get within a mile of my front door and then pulled them back because they somehow forgot that they needed to go through Customs first.
In fact, it happened with my FW16 order back in November of last year! It took FedEx an extra week to deliver it; they kept throwing it on a truck to deliver it and then having to pull it back because Customs had not showed up in person at the local hub to inspect the packageā¦and couldnāt because they kept sending it back out for delivery every damn morning! How do you move a package 3000 miles from Alaska to Texas to only then realize you didnāt get customs clearance firstā¦and then keep letting that package out of your sight for 5 straight days!?
I avoid FedEx as much as humanly possible these days and wish fewer international sellers used them (or offered alternatives) because I have multiple repeat issues when someone sends me an international FedEx package.
So, US customers simply need to brace themselves for even more delays and screw-ups on FedExās part given the more chaotic Customs climate; they seem to have trouble following procedures during the best of times. 
@Annika I bet if you call FedEx, they will tell you something completely different from what you see on the online tracking detail. I had to call them to find out why my FW16 kept bouncing around town because the tracking status was outright nonsense and didnāt reflect the real reason my package was being held.
Mods: Sorry if this veered too far off topic. 
That being said, any chance of an alternative shipper for US customers in the future? DHL doesnāt operate domestic shipping here anymore, but they still do inbound international to the US. Even if we had to pay an up-charge, some of us would certainly prefer DHL or some other option.
1 Like
I see that expansion cards are all marked out of stock in the US store currently, is this indefinite? Iām pretty anxious about this atm, my frameworkās USB A port recently broke and Iām not able to purchase a replacement because of this.
Expansion cards are I believe made in china. So the current tariffs likely make them impossibly priced inside the US.
CBPās latest Tariff guidance exempts smartphones and PCs from any tariff: CSMS # 64724565 - UPDATED GUIDANCE ā Reciprocal Tariff Exclusion for Specified Products; April 5, 2025 Effective Date
Will we see updates from Framework again?
Coverage from The Verge where they confirm that laptops are exempted:
1 Like
Is 8471 computers?
hts.usitc.gov/search?query=8471.
I do see smartphones clearly listed under 8517.13.00, hts.usitc.gov/search?query=8517.13.00. It shows General Rate of Duty: Free, Column 2 Rate of Duty: 35%. So looks like they are not exempt. The hts user guide located here usitc.gov/documents/hts/hts_external_user_guide.pdf says
here are columns in the HTS to denote the general, special, and maximum duty rates for each line item.
Looks like things keep changing hour by hour - some exemptions now -Trump exempts smartphones and computers from new tariffs - BBC News
Wouldnāt the easiest thing be to have it as a line at checkout for US orders? You already have different sales tax/VAT for different destinations, you could have a tariff line that would clearly separate the cost out and save you having to keep updating the main cost and make it really transparent to customers?
2 Likes
I expect Framework would rather just wait. It would be a logistical nightmare otherwise with things in flux like this. Can you imagine pricing something now, collecting the money and then tariffs change by the time the order hits customs? What is Framework to do? Hit the customer up for more cash? Thatās a good way to alienate the customer base. Take the hit to their bottom line? Good way to keep the customer but kill your profit.
No, the only option is to not play until there is some certainty to whatever happens with this.
2 Likes
Yep thatās a fair point, the rate of change makes it near impossible. I was more just meaning they shouldnāt absorb the cost but make it explicit - would need some sort of steady state first though!
Today various news outlets are reporting that Trump made an exemption for made-in-China laptops, peripherals, smartphones, and a few other categories.
We donāt know how long this exemption will last. One of the articles said that it was due to a conflict between two different Chinese tariffs. If the Trump admin is intent on putting the tariff back, they will resolve the conflict in one way or another.
Go go go! I have a new Framework 13 pre-order in Batch 2 (this month, April). Hopefully Framework can squeeze it into the exemption by cranking it out as fast as possibleā¦
1 Like