It can probably explain my case as well. When I connected a USB memory stick that caused some sudden SDD activity as it usually does. SSD consumes much more power when writing data, so that could result in a sharp spike of power consumption. If power regulators are faulty or not powerful enough it theoretically could cause brownout and similar issues.
We can probably stress test the system by crafting various power management scenarios to see if it makes any difference.
This just happened to me as well. I’ve owned my Framework for just under 2 months now and hadn’t experienced this issue until just a moment ago.
I was sitting at 71% battery life, not doing anything intensive. I had just published an npm package, and used my yubikey to authenticate. The laptop shut off a few seconds after unplugging the yubikey, no idea if that’s in any way related though.
Nothing I was doing at the time was intensive, and all of my tasks were complete at the time it shut off, so the laptop would have been in an idle state.
I was charging my phone from the USB-A port. So that would have reduced power available to the laptop I suppose? Though I would think the firmware would be configured to now allow USB devices to drain enough that the laptop cannot continue to run.
I also have the Western Digital SN850 SSD. Has anyone been able to confirm if the issue is with the SSD?
reminds me of a medion (iirc lenovo) laptop my sister used to have (win xp era). reasonably usable, ok ish cheap laptop, ~3 hours of battery life. Unless you opened windows media player, that caused an instant power off. every time, regardless of the battery status, and the machine would not power back on without being plugged in because the battery was dead. 0%, even if it had been 100% 2 seconds before you opened wmp. so long as you didn’t open wmp you’d get a few hours out of the battery.
We never figured it out.
I dunno if it’s worth much more than an anecdote, but … raises hand … yeah, I’ve seen this too. Not in the past day, but in the first out-of-box of my brand new Framework laptop – no idea what batch, that wasn’t anything I could find on any packing or docs, but I just got it yesterday and it came with 3.07 – it shut off unexpectedly 3 times, I think!
At first, I figured it may be because I was using its first battery charge, and it was lower than it thought it was. But I turned it on again, and it was still half full. I continued on, and just while mousing around a website (computer sitting on desk, finger lightly touching touchpad), boop. Off. As others had noted, mine was similar to those: complete unexpected power-off, no hibernate, no sleep - rebooted from crash to amnesia.
After I installed the Framework driver pack, it hasn’t happened since - even after ditching Windows 11 for Windows 10 on a clean wipe/reinstall.
To me, it was somehow related to needing that driver pack… badly. Don’t mouse on without it! 
I’ll add to the anecdotal evidence - I also had it happen a few times when I first got the laptop. I’m not sure if it was the driver installation or the BIOS update that fixed it. I also have the Intel Driver Support Assistant installed to keep the drivers up-to-date, and there have been a few driver updates from Intel in the last weeks. I have a Batch 6 laptop.
I just had an instant power loss for the first time. My laptop is a batch 3 professional model that I’ve been using since the beginning of October.
The laptop was plugged in and 100% charged. I was just typing in Visual Studio 2019 when the screen shut off and the power button went dark. This wasn’t a blue screen, at least according to the Windows event log and lack of new memory.dmp file. The only system errors I see are
Event 6008, Event Log: “The previous system shutdown at 4:13:28 PM on 2/15/2022 was unexpected.”
and
Event 41, Kernel-Power: “The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.”
Just yesterday, I updated from BIOS 3.02 to 3.07. I’m not sure if that’s the variable here, but I’ll say again that this is the first time that this has happened to me. I also updated to the 12_16_21 Windows 10 driver bundle last week.
@brianshmrian That’s not fun. Have you got a WD SSD? If so, have you updated the firmware? There was some issue with it where it would suddenly stop working. I was wondering if that could also be the cause of the sudden power losses. I know that I updated it fairly early on, so that might also be why my sudden power losses stopped.
@Ruurd_Offringa According to the Western Digital Dashboard, I have a WDC PC SN730 SDBPNTY-1T00. The dashboard says that the firmware is up to date with version 11140000. So far the power loss has only happened once, but I’ll report back if it happens again. Maybe it was cosmic rays. We can always hope for cosmic rays.
Hopefully it was cosmic rays 
and it doesn’t happen again.
I’ve had My framework DIY kit for about 2 hours and this has happened to Me 3 times. First during Windows Update (fans were running heavy).
Second while installing the Framework driver pack as recommended in these threads, and 3rd while Idle.
No physical contact with the machine when it happened. Alone on a table, no electronics within 10ft
2TB Saberent: SB-ROCKET-2TB
2x32 ddr4 3200 g.skill: F4-3200C22D-64RS
Intel Wifi 6: AX200NGW
Anyone have suggestions? I don’t really want to return it, love it so far.
@Thomas_Bruno It is a bit disconcerting - I also had all of these with my DIY kit in the first hours, but haven’t had once since. Once you finish installing all the drivers (as well as the updated intel drivers) and made sure your SSD firmware and the laptop BIOS are up-to-date, the problem that causes these power losses should be resolved.
Hello everyone, I myself am a computer science student from Scotland. I have yet to get a Framework for myself but have been recommending it to all my friends. A month ago my Canadian friend ordered one and finds it great. Initially we got her to install Ubuntu and everything seemed to work except one major issue. Like once a day it would suddenly poweroff without warning. That’s regardless of whether it was plugged in or not. We initially got her to flash the 3.07 BIOS (it came with 3.06 I believe) that didn’t help. We then switched her over to windows 10 21H2 still the same issue. 3 days ago she used the support form to contact Framework but still has heard nothing back then once again yesterday. Is there a Phone number she can use or can any of the Mods help her get in touch with the team? I think she just got a defective unit unless anyone has any other information. FYI it was the DIY edition i5 Both ram and SSD were from framework.
I’m having similar problems with crashes/lockups with my new framework laptop in both Windows11 and Fedora35. I’ve attempted to submit to support using multiple combinations of laptop/OS/browser, but have failed every time with Captcha failures. A friend had similar captcha failures but was successful with Chrome on a MacBookAir, that didn’t work for me. I have DIY i7 with SSD and RAM from a different vendor
Yeah, however she was able to submit the requests. it seems that the page is having issues now
I thought I had submitted a request successfully earlier in the week, but seeing the failures today, I’m not so sure.
I couldn’t help but notice that RAM and SSD came from Framework…
There is a known problem with Western Digital SN850 drives causing a problem that manifests like this, which requires a firmware update from Western Digital to resolve. Have you tried that?
Also, others have reported that this problem was solved once the Framework driver pack was fully installed and the Intel drivers updated using their own tool. It would be useful to know if you’ve done that too?
I ran into this a few weeks ago. I put it in my car as it was warming up and when I got back, it was off and wouldn’t turn back on. So I brought it back in and plugged it in, only for it to have most of a charge left in it. I’m guessing the temperature caused the battery to undervolt (it was something like -25C that day), but I haven’t had any issues running Manjaro and having it unexpectedly shutdown on me.
I am aware that there is a magnetic hall sensor on the left side of the unit (near the aux jack) that is used to perform an action when the lid closes, and I’ve set mine up to turn off the screen (or hibernate if the battery is low). This might be a case of a magnetic object being close enough to this sensor to trigger the lid close action. Maybe try placing a fridge magnet to the left side of the device and see if the computer shuts down completely? If it’s not that, then my best guess is that it’s a battery or power-related issue.
Framework support is currently getting a lot of requests, and are trying their best to work through them quickly, but are only human. If she sent a support ticket it will get handled, she just needs to be patient. I understand this is tough to not have a working laptop, but they are still a small team.
I believe that website issues today are due to the Heroku outage that Framework was dealing with (they posted about it to their twitter). If you had successful submits earlier this week, you are likely fine and just need to wait for support to get to your ticket in the queue!
edit: the Framework Team has also stated that certain adblockers and js-blockers can cause the ReCaptcha to fail
I was getting Instant power loss until I did the Bios Update. I also had continuous blue screens of death for everything until I removed one stick of ram and poof, it works perfectly. I will include my equipment (minus a stick of ram). I also started using Intel Driver Support Assistant, but the ram seemed to be my issue. Intel® Driver & Support Assistant
Model:
DYI Intel i5-1135G7
Hard Drive:
XPG GAMMIX S50 Lite Series: 2TB Internal SSD 3D NAND PCIe Gen4x4 M.2 2280 (NVMe)
RAM:
G.SKILL Ripjaws Series 64GB (2 x 32GB) 260-Pin DDR4 SO-DIMM DDR4 3200 (PC4 25600) Laptop Memory Model F4-3200C22D-64GRS
OP Sys
Windows 11