Hi all - as in the title, and I am running windows 11.
The cable I am using: https://www.amazon.co.uk/gp/product/B0776MZN9R/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
I just get an error like this:
Not entirely sure if there is something obvious I am missing, I have tried it on multiple displays with the same result. The cable works without issue on a dell XPS 15 (whichever model was on sale in 2018) via its TB3 port.
Heya! No worries, you’re not missing anything obvious.
First we’ll do the simple things, if you haven’t already maybe try these:
- Plugging the cable in reversed, in both the laptop and screen. (I’ve had this happen so many times it’s insane!~)
- Plugging in the USB-C expansion into a different port.
- Plugging in the cable straight into the expansion bay USB-C, not a card.
If these don’t work, try:
- If you haven’t already, update your bios / firmware: see @Cleber’s post
- If you’re kinda familiar with linux, try booting from a live CD and then checking if that works.
- As a last resort, maybe reinstall windows?
Hope this helps! - If it doesn’t, don’t be afraid to reach out again
This is an old BIOS, find the most recent one here for 11th Gen processor or here for 12th Gen processor
Hi Cheese, thanks for the suggestions.
I am running a 12th gen batch 1 i5-1240p, no new BIOS available for 12th gen yet.
The cable is USB-C to DP, DP can’t be reversed however I have tried the USB-C end both ways without any luck. I have also tried all the ports, with and without expansion cards.
The only thing left is to try linux.
Are there any BIOS settings worth changing from stock settings?
Just thinking here, is the Dell laptop on Windows 11 too?
no windows 10. can’t upgrade as its a work issued machine