USB3.0 ethernet always disconnects after sometime

Community Support
1
  • Which OS (Operating System)? Windows 11
  • Which release of your OS (Operating System)? Version 10.0.22000 Build 22000
  • Framework laptop (11th or 12th generation Framework laptop) are you asking for support with? 11th

I have a issue where the ethernet port on the the USB 3.0 (Aukey) always disconnect, i run the windows diagnostics and the only thing it tells me is to reset the connection which then works for a brief moment and then it disconnects. On the hub I have a monitor connected via HDMI and i never seem to be an issue with.

Also i use the same USB 3.0 hub on my mac for the ethernet and i never have an issue with it.

UPDATE:
I notice that having a static IP & only having the IPV4 item checked in Ethernet Properties make the connection last way longer, but eventually it disconnects. The way to reconnect is to unplug the cable and plug it back in.

2

Please open a support ticket. They will be able to assist you there with this.