I ordered the SD card reader expansion as soon as it became available.
According to the aftership tracking it was picked up in Amsterdam, NL on friday the 16th by FedEx - so far so good.
The shipment should go to Bremen, DE. Not exactly far.
After the tracking did not update ever again, I now got a notification that Hermes has picked up my shipment in Mönchengladbach?
So not only was it shipped 200km in the wrong direction, it was then handed to Hermes?
You charged me 12€ for shipping something that could easily fit in a padded envelope and then you hand it to Hermes? Hermes? Really?
What did you do with the other 11,95€?
If you don’t want me as a customer, that’s OK, but just tell me. Don’t do this passive aggressive “shipping” with hermes stuff.
Really looking forward to fishing my card reader out of a trashcan somewhere down the road three weeks from now.
Next time just hand my shipment to a passing seagull. It won’t get it to me either, but it should at least be funny to watch.
/rant
1 Like
When I ordered an I/O module and some keyboard spacers the shipping cost was certainly a bit of a surprise. And apparently if there is a free shipping option it only kicks in at a higher shopping value than I was willing to spend for some parts, or I might have gotten a SSD module as well…
I was somewhat pleased at first, when the initial tracking was shown as FedEx, because it appeared to be some sort of expedited shipping which would at least have explained the associated cost. So I had hopes of it arriving the next day (which would have happened to be a Friday which is currently my office day).
Instead all I could gather on Friday was the hand-over to Hermes…
(Apart from that and the delay that came with it, it arrived just fine so the week after I had the padded envelope waiting for me on my office desk.)
In the meantime I found I should have ordered a USB-C module as well, but I’m not going to because of the shipping cost.
Checked this with our logistics team, looks like we have pretty good customer satisfaction for orders for Germany, please let us know if you don’t receive your order or if you have any issues due to last mile courier or something else and we’ll be ready to help!
3 Likes
Just curious, are you guys shipping orders directly from or do you have a warehouse in Europe that you’re shipping from?
Most of the laptops are shipped from Taiwan and the most of the marketplace orders are shipped from the European 3PL (for European orders)
1 Like
My laptop order went perfectly fine, but that one was delivered with international priority shipping directly from Taiwan. I can’t recall who did the last mile on that one, but it was not hermes.
Shipping anything with hermes in Germany is rolling the dice on if, when, and where it will arrive.
Also, asking 12€ for shipping with hermes is beyond excessive. In fact that might be the highest shipping cost I have had for any normal order within the EU.
That’s the kind of price you put on a next day delivery, not on the bottom of the barrel option.
1 Like
Thanks for the additional feedback, I’m sharing this with the logistics team, I appreciate it!
Update:
After various message about “there is a delay” from hermes, which is rather redundant, the card reader arrived yesterday.
Surprisingly it actually arrived at my address - which drastically improves hermes’ statistics given that two out of the last three shipments have not even reached this city.
This gives us an eight business day delivery time for a distance that should take about four hours of travel. At a price of 12€. Yikes.
I would like to be constructive about this though.
What I would have preferred, in order:
- Being able to pick the carrier myself. This used to be standard. Different carriers are better for different regions, but these days logistics companies will only ever pick by “cheapest available”.
- If directly picking the carrier is not an option, having an “expedited” and “economy” option would at least allow for some level of control on the customers end.
- At the very least, tell the customer which carrier will be used. That way we can at least pick a preferable address or order at a different time to work around the shortcomings of some carriers.
Also, since companies do not seem to understand this: Your choice of carrier directly influences whether I am still willing to buy something from you.
Had I known that the module would ship with hermes, I would not have ordered it. I do not need it that badly. Now that I do know, this will be a strongly negative consideration for any future modules I might want to buy.
The card reader itself is great though. Works perfectly out of the box (on Fedora 40) and the r/w performance is impressive.
I didn’t have issues with the delivery as such, and while the handover might have added some delay the overall transaction still went smooth.
It’s just that the high cost and the initial tracking gives some expectancy on when it will arrive that essentially wasn’t met.