Hi I received the email updating me about my order being prepared, and I only have limited time to update my payment info, which luckily I did yesterday.
However, starting this morning I cannot login in my account anymore, and when I try, a pop-up appears, telling me “Captcha verification failed, please try again.”
I tried to login from my mobile phone, with Chrome, edge, deleting cookies and then from an incognito session. I also tried from my desktop, without luck.
I searched in the forums and I could not find anybody else with a similar problem, so I am not sure what else to try, that’s why I am here
Do you know how can I unblock this situation? I would like to check on my order, but so far nothing worked.
I didn’t try to change my password, as I am not sure if this would complicate even more the process or accessing my account again.
Yeah, Framework’s website is all kinds of broken lately. Everywhere I click I either have to click a “capcha” checkbox to proceed, or I just get a completely empty error page that states “Your browser is out of date. Update your browser to view this site properly.” In reality, my browser could not be any more up to date. Framework is really shooting themselves in the foot lately with the website (or…they are under constant dos attack and everyone suffers)…Who knows.
EDIT…and look, there is even a random captcha at the bottom of every page that I can click for fun.
I was getting that today. It would not let me log in. I thought it was an issue just effecting Firefox though, because when I tried chromium is worked. And more, the login suddenly also worked in Firefox right after.
Hey folks, our apologies for the trouble. We’re trying out a new CAPTCHA that is more performant than the one we had and should make the site faster when we’re done.
For now, we’ve rolled it back until we can do further testing on certain endpoints it’s been misbehaving on.
The issue you’re having with placing an order sounds potentially different, please write into Framework Support with more details and we’d be glad to assist!
so I really don’t know what the problem is