Your cart contains items that ship from different warehouses

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1

I tried to submit an order for a DIY laptop and got the message:

Your cart contains items that ship from different warehouses. At this time, we can only ship from one warehouse for each order placed. Please place a separate order for the other items.

How can I work out which items are from which warehouses? Otherwise I’d need to go through the configure process and drop each component one-by-one?

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2

What are you ordering, as we might be able to figure it out, for a faster alternate contact Framework support?

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3

This was the order:

  • 12th Gen Intel® Core™ i5-1240P
  • 2TB - WD_BLACK™ SN850X NVMe™
  • 32GB (2 x 16GB) DDR4-3200
  • Keyboard: British English
  • USB-A
  • USB-C
  • HDMI

I have raised a ticket with Framework support but hoped I was missing something obvious.

4

Ok, I’ve worked through several combinations and if I take the SSD out it does not give the error.

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5

Yep, the SN850 has been known to be out of stock recently.

6

Thanks for the heads up. We’ve temporarily removed the SN850X from the configurators for US and Canada until we can resolve the syncing issue.

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7

I still see it as available (and get the error message), I guess as I’m using the UK “configurator”?

8

Any estimates on when a 2TB drive may be available again? Both the SN770 and SN850X 2TB drives are out of stock.

9

We have inventory on it’s way to our fulfillment center now. We should be back in stock on at least one of the 2TB options within the next week or two.

@Dale_Thatcher thanks for the clarification. We’ve manually removed all out of stock drives now from all locales until we can fix the issue.

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