Concerns about price differences between UK and US customers

[cmstew]

This is the thread.

Framework worked hard to lose me: a terrible experience with customer support

TL;DR: Framework support exploited my limited time and misdirected enthusiasm Framework appears to knowingly violate implied warranty law. Framework lost my trust and support at this time, but has a path to make things right. This is unrelated to the Framework 16 roll out. What happened: Screenshots are also attached on the Reddit post with the same title. Recently the F4 keycap on my Framework 13 split in two with no discernible cause. On a laptop that is less that two years …

While I feel for the guy and hope things work out for him, I feel like he went about things completely wrong. Just whining to anyone who would listen and making unwarranted threats.