If they have refurbished (returned or pulled from laptops with other issues) parts on hand, sometimes they’ll offer them at a discount as a goodwill gesture. Unfortunately, offering discounts on new parts because someone damaged their device isn’t a sustainable support model for any company, but especially for a company as small as Framework.
The timing of the issue didn’t help either, as support is absolutely buried from the Framework Laptop 16 launch, and arranging for refurb parts that aren’t listed on the marketplace can be time-consuming.