New AMD laptop not turning on

[MJ1]

@vinceind
Just want to check that you saw this post about the “power on with AC attach” BIOS option

[IN-TICKET] Switching power despite defective Fingerprint module

In BIOS, look for the menu labeled Boot. Here you’ll find “power on with AC attach” and also “USB boot” . One or both of these should help you until you can get the fingerprint reader replaced. Fyi, I sent in a support request Tuesday AM. I am still waiting to hear back. Your issue is far more urgent than mine so hopefully you’ll get a quick reply.

It should help you be able to start up your laptop more easily in the meantime. Since the motherboard power button is not exactly easy to use regularly.