Screen randomly died

[MJ1]

@Chloe_Jackson-Reynol

As per the suggestion of Screen Issues, I tried contacting support the day of it happening and still haven’t gotten any response back.

You should have received an auto-reply letting you know they received your message. If you did, then you’re in the queue.

See this

Status of Framework Support (October 24th, 2023)

Hello friends, Given that we are deep into batch shipping and progressing quickly to subsequent batch notifications and payment captures, Framework Support is currently experiencing extremely high contact volumes. We’ve recently added more headcount to our team, but the current spike in volume has exceeded forecasts by a significant margin. Our team is working as quickly as we can to engage with tickets in the order in which they were received, however, order modifications are time sensitive as…

@Chloe_Jackson-Reynol

I would like to know if it’s under warranty because if not I need to buy a replacement screen as this laptop is my daily driver.

The length of the warranty depends on are where you live. See Does Framework provide a warranty?

If you’re within your warranty period, you would still need support to troubleshoot it with you and make a determination if it’s covered.

If you think you are out of the warranty period, I’d still suggest seeing what support says first.