Hi @2disbetter yup, i have had them respond back in like 5hrs once… but now im faced with a warranty issue… i want to give them the benefit of the doubt i know they are small team and what they are doing is GREAT… but it seem like their support system isn’t separating general inquiries vs warranty/returns correctly,
I have seen other support tickets like this: Contacted Support for Return last week with no response
where the owner ( Nirav @Framework ) got involved… and even stated there is a priority system and that guys request fell through the cracks… starting to wonder if that has happened to me.