Hi @Philippa_J_Day. Don’t worry about the 30 days return window, we’ll take care of you if you have the ticket in. For Europe, our German repair center has to create the labels for us as they are using their own shipping account (we don’t have access). We’re a little delayed in getting return labels out for Europe due to the manual process and thank you for your patience. We’re hoping to have a better integration for return labels in the future to avoid the lag. I’ve asked our team to see if we can’t get yours taken care of ASAP.