I’ve already put in a support request but not sure how long it’ll take to get a reply… hoping for quick answers so i can get back to work…
My Framework laptop arrived on Monday. I’ve been using it happily (fairly light use - mostly browsing and word processing) for three days, and it has just abruptly stopped working. The unit had plenty of battery life, but it turned off without warning and when i plug in the USB-C charger, the charging light isn’t coming on. Is this a known issue? Any advice?
Windows 11, Framework 13 Intel Core Ultra Series 1 (brand new)
I had two Rode Wireless mics plugged in charging off the usbC ports at the time the machine died.
New laptop. Haven’t made any changes other than switching to a green bezel when i first pulled it out of the box. Probably 20 hours of use on it so far…I’ve tried charging through both the USB-C ports but no charging light is visible.
Yeah it’s a prebuild. I ordered it with a green bezel and it arrived with the standard bezel attached and i swapped it over to the green one (seemingly without any issues).
I’ve got two usb-C, 1 usb a and 1 HDMi… have tried sliding out the cards and plugging the power supply directly into the usb-c slots but that doesn’t make a difference.
I don’t have another USB-C 60W charger to try it with, but the Framework charger IS still working to provide power to otber devices (e.g. smartphone). But yes, the charging light was coming on previously and now it’s not. Battery was on about 35% when it died.
Maybe try a different cable with the FW power supply, and a different power supply if you have one handy, just in case it’s not the laptop. Hopefully you are able to get it sorted soon, best of luck.
There have been reports of laptops crashing after plugging in the charger on Windows 24H2, but I’m not sure if they apply in your case as your laptop doesn’t seem to turning on after crashing.
If you are willing, you can try reseating the ram and plugging in only one stick at a time to check if it is a ram issue. You should also inspect your mainboard for any signs of physical damage such as a broken component.
What happens when you long press the power button? Does it just refuse to start?
Just an update for anyone who’s interested:
Tech support talked me through the various diagnostic steps, checking battery, resetting mainboard etc but nothing was responding at all and they couldn’t work out the problem. Given that it was a new, under-warranty prebuild they’ve just sent me out a replacement device and I’m sending the bricked one back to them to look at.
Thumbs up for Framework’s tech support/customer service with the one caveat that they took longer than I would’ve liked to get to the point of agreeing to send out a replacement device, which dragged out the amount of time I didn’t have a working laptop.
In trying to work out why it might have died, the one other possibility I’m exploring is the quality of my power supply. We have an off-grid home with solar panels and batteries, and our AC power supply (240V as we’re in Australia) comes via a pure sine wave power inverter. The inverter has worked fine in the past with Microsoft Surface, Asus, Dell and Lenovo laptops, but I’m just wondering if this could have something to do with it?
I know sometimes laptops can have issues with modified sine wave inverters, but pure sine wave should be fine.
Does anyone else use their Framework laptop with a power inverter? Anyone ever had any issues?
I didn’t actually realise you could charge directly via a car adapter. Does it charge just as fast? Do the cables connecting from your batteries to the car-charging sockets have fuses on them? And are they a thicker gauge than normal? Any idea how many amps they’re rated for?
Yes I have fuses to a 12V ring main, like 30A but not to the charger.
Charges at 64W when it has to and I use the cable provided with the 65W Framework PSU which is a 100W capable cable. The PD negotiates at 20V and 3A when max required, so it’s not 12V x 5A
It would be interesting to see what their “pure sine wave” inverter looks like on an oscilloscope. It is true that stepped inverters can sometimes play havoc with some power supplies. Being as you have an offgrid source of power, using a 12V USB PD adapter like what @amoun suggested would be a little easier as the power does not have to be stepped up from ~12V to 240V back down from 240V to 5, 12, or 20V from the 240V USB PD adapter.
You said you were charging two mics through the USB ports. My guess is that something cooked your power circuit. Some kind of power irregularity. I would be wary of using your laptop as a charging source for other devices, maybe. I think this because you have no sign that the BMS or power rails are even working. Something in the power lines is cooked.
I am glad that support came through and you are getting another replacement.
Hi
Laptop switch mode power supplies can deal with almost any power supply pattern. So, I don’t think that is the problem.
Besides, if you leave the laptop switched off, and just charge it up, disconnect the psu and then it should boot from battery.
So, you laptop must have a different fault.
I also don’t think it is a problem with the power supply. Even if the power supply is weird, the power adapter should’ve provided stable power to the laptop, that’s their whole job and they usually accept a wide range of input voltages and frequencies.
