Just reaching out as I have recently come into a problem with my Framework 13 AMD 7040.
Laptop was working fine and then put it on charge overnight as the battery was getting low and needed it for work the next day. When I went to turn on the laptop the next day, there was no response. Thought I may have forgotten to turn the power adapter on but double checked it and when it is plugged in there is now no orange charging light on the side. When plugged in there is still no response when trying to turn on the pc. Even with the cover removed there is no signs of life or red lights when attempting to turn on.
I have tried troubleshooting it myself from looking at solutions other people have had including checking all connections are plugged in properly, removing the battery for >1 hour, resetting the motherboard, and charging from different ports. I have a newer gen Framework 13 so it does not have a RTC coin so was unable to test if that was the problem.
Prior to all this the laptop was working perfectly and having no trouble at all with it. Nothing else has happened to the laptop during this time either such as drops or and any damage. Have had the laptop for roughly 12 months.
Really does seem like at the moment there are no signs of life.
Please let me know if any other are having this issue or if anyone has any other ideas on the cause of the problem and how to fix.
Hi,
Are you using the original adapter ? Your laptop comes with a 60W adapter, check the specs.
It took me some time to realize I needed a 60W adapter to use the computer while charging. When it’s off, lower-power adapters (20W or more) may work but will charge slower.
Less than 20W (for example, an old USB-A to USB-C cable and older phone power adapter) will NOT charge.
For me, charging from some powerbanks (20W and more) also works, but will work best with USB-C to USB-C cables.
Hi I am having the exact same issue. I was using it last night and left it plugged in. Now this morning there are zero signs of life. Did you manage to figure it out?
Sometimes the EC gets stuck in a state and stops responding.
Contacting support should be the first step so they can help diagnose what the issue is with your situation. They always have the best information.
For things to try on the laptop:
Try unplugging the power adapter from the wall waiting 30 seconds and plugging it back in. This will reset the power adapter so it can negotiate power states with the laptop.
Remove all the expansion cards from the machine just to make sure one of them is not the hangup. (Except the USBC one of course)
Try using the back left or back right port. One side might not be responding.
Even after plugging in the power adapter pressing and holding the power button for 30 seconds the. Waiting for another 30 seconds. Then press the power button once briefly and wait for signs of life.
In case the battery is the holdup, opening the case and just disconnecting the battery then try the same process to see if there are signs of life. Make sure the power is not plugged in to the USBC when disconnecting and reconnecting the battery just to ensure the EC is off. The machine can be powered up with the cover partially removed just make sure the touchpad connector is still plugged in. If there is a red flashing once per second it is just the cover is off indicator. Let us know how it turns out.
@pkunk Thanks for the advice, I opened up my laptop and the battery connector seemed to be loose. I pushed it back in and everything worked. I thought that the newer boards didn’t have the issue with dead batteries keeping the laptop from powering up off of the adapter?
Also, any way to keep the battery connector from coming loose in the future? Every time I’ve opened up my laptop the battery connector has been working itself loose, but its never cause a major issue like this before.
Yeah the connector doesn’t really lock in place which is actually better from a repairs standpoint because most people pull on the wires instead of the connector. Which is bad news for a battery with balanced cell charging.
I had to remove my battery and display connector to swap in a mainboard only bios update for a standalone machine (the 11th gen v3.22 BIOS update doesn’t work on a standalone board)
I noticed the battery connector kinda easily slipped in and out. It was a little harder to make sure when I reconnected it that it was fully seated. You might get a toothpick (something nonconductive) to push on the other side of the connector while there is a spot to push with your finger on the other side. That seemed to help get it seated more definitely.
If your battery was only partially making contact that could have screwed up the EC because only part of the diagnostic signals were getting through. So it didn’t really know that it was fully disconnected. (This is just my theory)
Usually they stay pretty well seated. It could just be a weird thing with the cable on the battery being slightly too short. If you have had the machine for a while the 61Whr battery is a cheap update and might not have the same issue. Glad you got it working @Fungi !