Since last Friday my Framework 13 has been stuck at Australian Customs with the status
Clearance delay - Import - A FedEx Systems Outage has delayed release.
Nov 03 2023 10:00 am
· MATRAVILLE, NS, 2036, AU, Australia
I have managed to get further details from FedEx.
28 laptops were sent from Taiwan as a combined shipment to be split and sent out once they arrived in country. It appears that some of them have not left Taiwan and Australian customs wont release until the complete shipment is in country.
I have no idea how long before the remaining items arrive. Fedex have advised that the sender can contact them to split the shipment, which will allow for the items that are here to be released. Hopefully someone here that has that capability can follow up?
For further information the master tracking number is 713993037053
It sucks but you just have to wait it out. If it hasn’t moved by Friday then maybe hit up support. 3 business days in customs unfortunately is not that long for some shipments these days. My uConsole was recently sitting in Sydney for a week before it got on its way.