Hi,
I’ve noticed that Bluetooth on my Framework 13 AMD laptop stops functioning after a few hours of use shortly after a USB error occurs. Disabling and enabling the “USB Device” temporarily restores Bluetooth functionality, but it quickly fails. A reboot also seems to fix the issue temporarily.
Has anyone run into similar issues?
I too am having this same problem and it’s very frustrating
Good luck! I’m about 12 messages deep with support and finally landed on an RMA. They asked me to provide all sorts of debugging information, logs, etc. and finally determined that the machine needed to be replaced.
I have the same Problem on FW 13 AMD 7040 and have contacted framework support.
I hope there is a fix, because the machine is “ripper”!
I’ve started getting this issue in the last few weeks too.
What driver versions are you using for Wi-Fi and Bluetooth?
Also what AMD chipset drivers are you running?
Hello Matthew,
Device Manager shows version 1.1034.0.328 for the RZ616 Bluetooth Adapter.
Where do I find the version for the AMD Chipset?
Framework Support has suggested that I ‘reset the mainboard status’, which involves pressing the chassis intrusion sensor ten times while plugged in. They have also sent comprehensive instructions on how to do that.
I have done that yesterday morning and 'lo and behold, the issue has not come up again.
I have to say, I am impressed and my decision to purchase is confirmed.
Hi Fabian.
I’m having the same issue, are you able to share the instructions?
Thanks
I have contacted support in German, and the instructions were in somewhat weird but understandabla German. I’ll try to re-translate:
These were the written instructions:
Resetting Mainboard Status:
Connect to main power
Remove the keyboard-cover
Press chassis-intrusion sensor 10 times.
Note: A long press on the chassis intrusion sensor is required (hold for about 2 seconds, then release and wait for the blinking red Mainboard-LED. Then repeat).
Restart the laptop.
And a picture showing where to find the chassis intrusion sensor:
Note: There is no confirmation from the mainboard that you have successfully reset the mainboard status, so it’s a little hit-and-miss, but apparently I managed to do it on the first try, because the issue has not appeared again.
Hi!
It seems I suffer the same issue. Was this a lasting fix?
Thanks!
Yes, the problem is fixed for me since then.
This solution worked for me for now.
The issue seems to have come back going to perform the reset again and contact support. This is getting really annoying.
I’m getting the same issue. I’ve tried reinstalling windows 3 times. Same issues. Is the only other solution to do the intrusion detection? Does this happen on all boards or just the AMD 7040 series? Mine in particular is the 7840u
I was experiencing the same Bluetooth issue, at the same time my laptop would reboot after waking up from sleep. It turned out I had the HDMI expansion card in the wrong slot (see: Reboots instead of waking from sleep -- when plugged in to AC power? - #6 by variegated.vanilla).
After putting the expansion cards into the correct slots, not only the reboot after waking up from sleep was fixed, but also the bluetooth issue seems to be fixed. Maybe it is related, or maybe it was just luck? In any case, it might be worth checking if the cards are in the correct slots.
See Expansion Card Functionality on Framework Laptop 13 (AMD Ryzen™ 7040 Series) an overview of which expansion cards are supported per slot.
