Brand new 16" won't turn on

I just finished assembling my laptop. I followed the instructions carefully. However, when I try to turn it on, nothing happens. The orange charging light is on, and the border light around the power button comes on, but that’s it. Nothing on the screen, no fan, nothing. I hope this is something simple.

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How long have you given it? As I understand it, the system requires quite a bit of time to put anything at all on the screen on the first boot, as it checks things out. I don’t know the actual amount of time involved, I’m guessing it’s more than sixty seconds and less than fifteen minutes.

I’ve also seen reports that Frameworks have problems when used with two sticks of some kinds of memory, but work just fine with a single stick. If you’ve got two sticks of memory, try removing one and seeing if that helps.

If all else fails, there’s always Framework’s support. :slight_smile:

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It was the memory. After reading another thread, I pulled it out, put it back in, put everything back together, and it worked.

Installing Debian now!

Thanks for the quick response!

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:tada: :laughing: :+1:

I’m seeing this a bit late, but I was going to suggest booting with just one stick of RAM. Seems like a few people have experienced that. I figure that’s what I’ll try if I run into that issue when I get mine (batch 13).

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Hello there!

I have the same issue. Black Screen, no fans spinning, nothing (except for the blinking code, which is ok). I can’t even boot into BIOS, what can I do?

I use only one DDR5-5600 Integral 16GB stick of RAM.

Thanks for the support!

P.S. I’ve let it run on black screen (and no fans) for more than 20 minutes, still nothing.

This is what the poster found in March 2024:

It could be that you have a similar situation and need to open your machine, re-seat your Integral RAM stick, and close it back up. It could also be something else entirely.

I haven’t found anyone saying Integral RAM worked with their AMD mainboard. Framework maintains a page that lists types of RAm they’ve tested/validated - Integral is not listed and the Framework reddit page doesn’t have any user reports of Integral passes/fails.

Framework page:

Reddit thread:

Thank you for your reply!

I’ve switched the RAM slot a few times but still nothing. I also keep getting green on all 12 checks.

I don’t get why I cant see anything on screen even if RAM has been initalized, not a written error, nothing.

I also don’t get why I can’t enter BIOS, working RAM or not.

I already ordered an ADATA stick, which is fully validated by Framework.

If anyone has any idea, please help.

Thank you all!

Have you tried connecting an external monitor to your machine?

Yes, nothing happens. I also connected a USB drive with ventoy to install Linux, but the LED on the drive doesn’t blink at all.

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The FW16 AMD is very fussy about RAM chips, so one pretty much has to use one from the list.
The BIOS is unable to display anything on the screen if the RAM is not working.

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Thank you so much.

That’s really a relief!