I’ve been a long time user of the Framework Laptop 16 and about 4 months ago I started having issues with my shift key among others. Many people have had their keys stop working even on replacement keyboards (Link). I’ve been reluctant to buy a replacement keyboard myself in fear that the issue will come back after some time. Spending ~$75 for a keyboard that will likely break again is not something anyone would want to do. I just want the framework team to be aware of this issue and hope that a fix will be made soon.
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Have you tried to solve the issue with frameworks warranty?
Yeah I tried but it had already ended several months before I tried working with support