Defective power adapters

Framework Laptop 13
1

Has anyone else had problems with defective power adapters?
I have had my laptop a bit more than a year, purchasing it in February, 2022.

Unfortunately, the power adapter only lasted a few months, with the cover splitting, exposing wire, in July.
The replacement only lasted until August.
That replacement also lasted for only a few weeks.

Eventually, Framework stopped sending me replacements, and I purchased an Anker replacement.

I’m wondering whether anyone else has had problems with their adapter.
My laptop has been otherwise excellent.

2

I saw a reddit post on this recently and noticed mine did the same a month ago (I’m slow to notice things)
I asked support for a replacement and it’s on its way
Sounds like a super common issue but from what I read there’s supposed to be newer ones that don’t have this issue

3

My usb-C cable from Framework similarly only lasted about a year, and I replaced it with an Anker cable around that same time. The adapter still works fine and I’ve had no issues with it though. Love the form factor!

4

There were some defective cable batches that may still be out in the wild. Framework has addressed it with their manufacturing partner/supplier for this part. If anyone has this happen, simply contact Framework Support and they will take care of you.

1 Like
5

The power adapter case split or the cable split?

6

Sorry for not being clear.

The cable split.

I. have had this problem with past laptops. Though the framework cables were particularly bad.

I’m really happy that Framework uses a standard cable which I can buy from many sources.

I’m not that surprised that frameworm came through with a solution. A solid company.

Next problem, my pop age down button cracked. But I know the problem is easily fixable

7

As mentioned you may get a replacement.