Display damaged by removal of bezel

Community Support
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1

Framework 13 with AMD 7040 (first gen) with original matte display, running ArchLinux with latest kernel.

I recently bought a new trackpad, hinge, and bezel. First two were for wear/tear, with the latter upgrade for aesthetics. After replacing the hinge, I noticed that one segment of the display was dead except for a red line:

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Unfortunately, it seems as though the adhesive holding the bezel damaged. Pressing lightly on the bottom of the display causes some change to the red line. Here’s a picture with the laptop fully booted to show that the first segment still works okay:

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I re-seated/blew out/wiggled the display cable many times, so I don’t believe thats the cause, although I could be wrong. You can see some adhesive lines up perfectly with the damaged area, and it clearly pulled apart the black wrapped section:

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I’m pretty sure this is out of warranty (purchase date of Dec 31, 2023), but I am posting this to the support forum because I believe the Framework guides should be updated to reflect the care that needs to be taken when removing the bezel.

2

Regarding warranty, it depends which country you are in.
For example, the EU has 2 year warranty.

3

USA, unfortunately. Plus not clear it would even be covered under warranty.

4

You said you replaced the hinge and bezel.
Did you replace both sides hinge?
I am thinking that if only one side was replaced, it might have put uneven pressure on the display and maybe caused this. I am mentioning it in case it might cause the same problem when you get a new display.

5

Nope, both sides! They were both shot to hell.