Display Goes Black When Switching to dGPU F16

Community Support
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1

I’m using a Framework 16 with the dedicated GPU. Running Windows 11.
I had to reseat my GPU to try and get a replacement fan for my laptop. I had a support ticket for this and they have been notified of this new issue. After I reseated I got this bizarre issue that I couldn’t find anywhere else. Whenever the laptop switches to using the dedicated gpu instead of the internal gpu, the screen turns off until I connect an external monitor. This is shown in the google drive video when I open my browser and then a steam game. This happens on AC and battery. The display does not turn off if the monitor is already connected and I followed the gpu installation guide when reseating my gpu.

video

Edit: Solution is to clean the interposer with alcohol and cotton swabs and making sure to screw in the interposer screws in the correct order. TYSM @Alex_Uta

2

Check your BIOS settings, as well as reinstall drivers. Also make sure to be using the correct interposer

3

Can you please try this?

  1. Remove the interposer
  2. Clean the contacts with a cotton bud while making sure that there’s nothing there ( dust/hair )
  3. Connect the interposer
  4. Check and see if it works

Also, please check the video and make sure that you’ll use the right order for the screws.

4

Cleaning the interposer and making extra sure to do the screws right work! After restarting 5 or 6 times I’ve had no issues! TYSM @Alex_Uta

5

np. glad that it worked!