If it’s shipped dead empty that might explain it. But most electronics I’ve bought have at least some battery charge on arrival.
I’ve had it plugged in for 30 minute or so, and it still does not turn on. I don’t see any lit LEDs on the outside, there are no sounds of any sort and neither the charger or the laptoip are making any heat.
Does this just need to charge all night? How can I tell if it’s charging? Did I get a bad charger?
There is no light on the provided charger you can try charging something else to be sure it works.
You can try charging with any other phone/pc charger with a USBC port. You should then get a red/orange light by the expansion card you use. The charger must have a reasonable power output.
If the above fails it may be the bios battery isn’t charged which is a bit of work. Framework use a chargeable version.
@Lawrence_Gardiner @Steffen_Storbeck
Yeah, I guess that’s where I am going to have to go next. I’m not sure when I’ll have time for a couple hours of computer surgery this weekend, so I’ll get to it when I get to it.
Now to take a moment from the practical to emote about this because I need to feel heard:
I’m a little cheesed. I bought the fully built version rather then the DIY for a reason. Getting the laptop bricked on arrival (even if it turns out to be recoverable) is disheartening.
Even if I fix it and love it, I will now have to be hesitant to recommend this to non-enthusiasts.
Although I suppose the fact that the community has a prompt and helpful response is a big plus.
Does this just mean trying any other charger? I have a samsung phone supercharger and I tried that. That’s the most capable USB charger that I have on hand.
If the “second charger fix” is something different, link or instructions please?
I understand the frustration, Framework is a brand new company though and hopefully the fact that you have a fully repairable, upgradeable laptop with long term support () will more than make up for it.