New Laptop not charging

Community Support
1

Hi!
I just got my framework DIY edition delivered today. I installed the RAM and SSD and checked the touchpad cable, plugged in my expansion cards(2 USB-C, 2 USB-A). After plugging in the charger I tried to start the laptop without success.
I already tried multiply thinks like:

  • skipping the expansion card and plugging directly into the port
  • trying another port
  • letting it “charge” for a while before trying again
  • checking the battery connector(seemed fine)

Nothing I tried worked, what puzzled me the most is that there was no visual sign that the device was actively charging, no lights/LEDs on or anything. The charger works just fine, plugged into my phone as a test.

Has anyone experince with this problem and has any tips to share?
Thanks in advance :slight_smile:

2

If you bypassed the expansion card then i assume it’s not the framework charger with the angled edge? If that is the case, what charger are you using?

3

No it’s the angled charger from framework, I just plugged the angled end into the adapter instead of the laptop and the straight end into the laptop.

1 Like
4

Perhaps your RTC battery went flat?

1 Like
5

Thanks @Fraoch for linking that, Yeah try that @Maximilian_Ottenberg, if it still doesn’t work then maybe contact support!

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6

@DannyT & @Fraoch thanks to both of you, I just went through the guide and everything worked as descriped, the mainboard leds blinked and all that. I am now keeping the laptop plugged in for 24 hours as was suggested in the guide and I guess I’ll see the result tomorrow

Thanks again guys :slight_smile:

2 Likes
7

Great! Hope everything works fine tomorrow!

1 Like
8

Laptop is working just fine now
Thanks for the support :smiley:

1 Like