Hello Framework Community,
For our recent European Framework Laptop order shipments we know the tracking numbers we provided in your shipping confirmation email have caused some confusion, and for that, we apologize.
Our fulfillment partner is currently using multiple couriers operating both internationally and domestically to deliver your Framework Laptop. You can enter any of the tracking numbers we’ve provided at https://www.hub-ez.com/Tracking/tracking to view status. There is a chance that the original courier will transfer the package to a last-mile courier for final delivery, and an alternate, courier-specific tracking number will be available via the HUB-EZ tracking page.
You can enter this new tracking number on the corresponding courier’s website for detailed delivery information, or you can simply continue to watch for updates on HUB-EZ as that site will also show status updates through final delivery.
Again, our sincere apologies for any confusion caused by this first batch of European shipments. We’re working to streamline the entire order tracking process with our development teams and hope to have a better solution in place soon. Thank you so much for your patience, and for your support of Framework. We hope that you love your new laptop!